Find all hotels by Independent in Mentougou

"Hotel is in great location, but is getting dated. Definitely not worth the price asked for the room. Breakfast was ok, but it’s more for Asian customers, if you expect something like in NY - expect a massive disappointment. Customer service was poor - definitely not what you expect from Hyatt. Biggest letdown was how wrong they got everything for my wife’s birthday. Instead of birthday dinner we got a date night package, and when we pointed them at the mistakes nothing was fixed. It’s 2 weeks now that I’m waiting for any response from Hyatt, and hope on receiving any feedback is fading. Overall, they only have the Hyatt name - and nothing else. No service, no customer care. No 5 star standards. Only the shiny outside. Major disappointment. Stay away"

"Breakfast is good. Didn't bisit the spa"

"Clean room. Lobby was very disorganized, luggage everywhere and the check-in area was not clean, the staff pulled slippers, soap and toothbrush from a box stacked just behind them at check-in and gave them to us in a plastic bag to take to our room, this was very strange and was not what we expected for a hotel classified as 4 stars. "

"I had an excellent experience "

"Excellent area. Right at the Wangfujing walking area which is very busy at night. Lots of options to eat, and shopping too. "

"Very good location. Closed to everything. Room was clean and comfortable. Very helpful and friendly staff."

"Room is clean, however the bath tub is not neccessary at all and crowded the small room. Staffs are very professioanl. Breakfast is great , but food variety seemed to be lesser than our previous stay. other than that, everything is great..........."

"Great experience. Nice services"

"Great spot close to everything . It’s in a alley Restaurant downstairs and a local market in 5 minutes walk"