As someone who works on the road, I look for good value and a hassle-free stay. My initial night, booked and pre-paid through Expedia, was fine, and the room quality and general pricing are good.
The major issue occurred when I booked my second night (an extension) again through Expedia. Despite showing my confirmation that the room was pre-paid, the front desk staff incorrectly ran my card and charged me directly, resulting in a double charge on my account—one from Expedia and one from the hotel.
When I pointed out their error, the staff refused to reverse their charge, claiming they "couldn't back it out of their computer." They then suggested I call Expedia to cancel my confirmed booking. I refused, stating clearly that I did not take out insurance on the reservation and would not risk cancellation penalties for their mistake.
The hotel then promised a credit for the following night. However, when I returned the next day, they again demanded payment directly through them. I politely declined, reiterating that I was booking through Expedia and would be disputing their incorrect charge with my bank .
This entire situation was a major inconvenience caused solely by the hotel's billing error and their subsequent refusal to correct it, even with proof.
While the property's rooms are good (I did stay for two more nights after this happened, booked through Expedia), the check-in and billing experience gets a TERRIBLE rating from me. The billing practices are flawed
