Our double room was huge, but very dirty. The restaurant food was not worth eating.
Michael
2024 年 4 月に 1 泊滞在
2/10 (非常に不満)
Diane
ペット同伴の旅行, カップルで旅行
2024 年 3 月 24 日
Unfortunately we could not check in as we could not stay…When we arrived at the Waverley Castle hotel were told no dogs were allowed. It was pointed out to us that it was in the T&As. As we had stayed there before and enjoyed our stay with the dog we did not feel the need to read the T&As. We did not know that the hotel had changed ownership.. And as suggested to us about leaving dog in car was not an option for us as dog thefts are common and could not risk that. So we decided to look for other accommodation which we found couple of miles away who were very welcoming of us and our dog..
Diane
2024 年 3 月に 1 泊滞在
6/10 (普通)
Thomas
カップルで旅行
2024 年 3 月 20 日
気になった点 : 清潔度
Run tap for 5 mins before hot water came through if at all. Noisy motor for frudge cooler running all day.
Thomas
2024 年 3 月に 5 泊滞在
10/10 (非常に良い)
Delyth
2024 年 2 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Delyth
2024 年 2 月に 1 泊滞在
4/10 (不満)
宿泊されたお客様
家族旅行
2024 年 2 月 6 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Shambles
The evening meal and breakfast were both delicious. The hotel experience itself was shabby and shambolic. Got an mail when I was on the way telling me that they had been unable to charge my card and therefore to contact them as my booking was in jeopardy. Arrived and asked WHY they had been trying to charge my card? It was a pay-at-property booking with hotel.com. Their muddled up answer was nonsense.
They then took payment by asking for card details as they had no card machine and said they didn’t give receipts. I insisted and got one e mailed the next day.
They then showed us to a room with a badly stained carpet - and paper thin walls which resulted in a very poor night sleep. We were told breakfast was 730 to 930 and when we went to Reception at 9 am we were told it was finished. When I queried it they checked and apologised for their mistake….
We had breakfast and then checked with Reception that we had to vacate the room by 11 am as it said on our booking.
“No … you have to be out by 10” we were told.
We left and a couple of hours later I received a phone call from them. Phoned back, and they had no idea who or why I had been called….
My overall impression is of a complete shambles. Great hotel if you don’t mind them randomly charging your card, randomly phoning you up for no reason, and randomly change their published times for things.
宿泊されたお客様
2024 年 2 月に 1 泊滞在
6/10 (普通)
Catherine
グループ旅行
2024 年 2 月 1 日
良かった点 : 清潔度、スタッフとサービス
Enjoyed our stay. The staff were particularly friendly and helpful. The room was spotless. The hotel overall however is much in need of an upgrade. The carpets, paintwork etc, very tired. Well situated for walking from the hotel along the river Tweed and further afield.
Catherine
2024 年 1 月に 3 泊滞在
8/10 (良い)
Sandra
家族旅行
2023 年 12 月 24 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Lovely people and great location. The building is spectacular but a little worn and tired. Can't wait to go back once the renovations are done!