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"Helpful & friendly staff. Comfortable room size Enjoyed the indoor & outdoor onsen + sauna. "

"Nice room and love the natural hot spring"

"1 nigjt stay. Great location around corner ftom train station and less than 15 minute walk to castle. Staff helpful and friendly. Room bigger than expected. "

"Friendly staff that treats you like family! "

"Richmond Hotel Matsumoto was a wonderful surprise. As a budget-friendly business hotel, we weren’t expecting much—but it turned out to be far nicer than anticipated. The room was spotlessly clean, with a comfortable queen bed and a divan-style sofa that made for a perfect little reading nook. The breakfast buffet was simple but satisfying, with enough variety to suit even a finicky Western palate. Its location is excellent—convenient to the train station, restaurants, and shopping—making it an easy base for exploring. Matsumoto itself is a lovely city that feels a bit under the radar for international travellers, yet it offers so much charm. It’s also an ideal staging point for trips into the Japanese Alps or the Kiso Valley. All in all, a great option if you’re looking for something budget-friendly without feeling bare bones."

"The hotel entrance is behind the bookstore. Look for the Lawson at the corner first. Don't go through the bookstore. Overall 10/10"

"Clean, quiet, nice views of the city and surrounding mountains. Good breakfast, friendly staff. Beds are hard."

"Nice hotel, love the ramen and ice cream for free at night "

"Very friendly. Very comfortable. "