Hotel Serrano

3.0 star property
Hotel in Martins with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Serrano

Presidential Room | Living area | Flat-screen TV
Outdoor pool
Terrace/patio
Exterior
Presidential Room | Minibar, desk, blackout drapes, free WiFi
Hotel Serrano offers a hearty breakfast buffet, dry cleaning, and laundry services. Guests enjoy in-room WiFi, an outdoor pool, and a kids' pool. Free self-parking adds convenience.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Pool
  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Laundry

Room options

Available filters for rooms
Showing 7 of 7 rooms

Deluxe Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Flat-screen TV
Blackout drapes/curtains
Private bathroom
Minibar
Cable channels
Daily housekeeping
Wardrobe or closet
Desk
  • Sleeps 2
  • 1 Double Bed

Basic Triple Room

Highlights

Flat-screen TV
Blackout drapes/curtains
Private bathroom
Minibar
Cable channels
Daily housekeeping
Wardrobe or closet
Desk
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Basic Double Room

8.4 out of 10
Very good
(7 reviews)

Highlights

Flat-screen TV
Blackout drapes/curtains
Private bathroom
Minibar
Cable channels
Daily housekeeping
Wardrobe or closet
Desk
  • Sleeps 2
  • 1 Double Bed

Deluxe Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Flat-screen TV
Blackout drapes/curtains
Private bathroom
Minibar
Cable channels
Daily housekeeping
Wardrobe or closet
Desk
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Deluxe Room

8.0 out of 10
Very good
(1 review)

Highlights

Flat-screen TV
Blackout drapes/curtains
Private bathroom
Minibar
Cable channels
Daily housekeeping
Wardrobe or closet
Desk
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Luxury Room, Jetted Tub

Highlights

Flat-screen TV
Blackout drapes/curtains
Private bathroom
Minibar
Cable channels
Daily housekeeping
Wardrobe or closet
Desk
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Presidential Room

Highlights

Flat-screen TV
Blackout drapes/curtains
Private bathroom
Minibar
Cable channels
Daily housekeeping
Wardrobe or closet
Desk
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
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About the neighborhood

Map
59800-000, State of Rio Grande do Norte, Martins, Coronel Cristalino 118, Centro

Restaurants

  • ‪zoompolis - ‬11 min walk
  • ‪LamenRDR - ‬12 min walk
  • ‪Wollv's - ‬20 min walk
  • ‪Cantina do Efetivo - ‬3 min walk
  • ‪restaurante e petiscaria sabor da serra - ‬2 min walk

About this property

Hotel Serrano

Property highlights
Hotel Serrano provides amenities like a free breakfast buffet and dry cleaning/laundry services. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Free self parking
  • Luggage storage, a 24-hour front desk, and smoke-free premises
  • Tour/ticket assistance
Room features
All 91 rooms include comforts such as free WiFi and minibars.
Extra conveniences in all rooms include:
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:30 AM

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Serrano Martins
Serrano Martins
Hotel Hotel Serrano Martins
Martins Hotel Serrano Hotel
Serrano
Hotel Hotel Serrano
Hotel Serrano Hotel
Hotel Serrano Martins
Hotel Serrano Hotel Martins

Frequently asked questions

Does Hotel Serrano have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Serrano pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Serrano?

Self parking is free at this property.

What time is check-in at Hotel Serrano?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Serrano?

Check-out is at noon.

Where is Hotel Serrano located?

This hotel is in Martins.

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Hotel Serrano Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 74 out of 141 reviews
Rating 8 - Good. 43 out of 141 reviews
Rating 6 - Okay. 20 out of 141 reviews
Rating 4 - Poor. 4 out of 141 reviews
Rating 2 - Terrible. 0 out of 141 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 1 night in Jan 2023

10/10 Excellent

Erika C D R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Voltaria com certeza

Nossa estadia foi ótima, hotel maravilhoso, tudo muito limpo e organizado, café da manhã impecal e um ótimo atendimento.
Stayed 2 nights in Jul 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente, maravilhoso, magnífico exuberante, irra

Muito boa, tempo bom Hotel maravilhoso
Stayed 2 nights in Jul 2025

10/10 Excellent

Mateus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo

Muito bom
Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Hospedagem dia das mães.

Razoável, a reserva foi feita p 3 pessoas, fiquei tendo q ligar p recepcao p pedir toalha , pois so tinha 2 no quarto e papel higienico. E o quarto n tinha varanda como mostrava na foto.
Stayed 1 night in May 2025

6/10 Okay

Renata P

Hotel precisa de manutenção

A estrutura do hotel é muito boa porém precisa de manutenção. As portas dos aptos bem como dos banheiros precisam ser recuperados pois algumas estão ficando fofas. A roupa de cana e banho precisam ser substituidas pois já estão muito velhas. A localização do hotel é excelente e o café da manhã também é bom.
Stayed 1 night in May 2025

6/10 Okay

Divanete dos Santos Felix

Liked: Cleanliness, staff & service

Viagem

A estadia foi razoável, é preciso que renovem os colchões dos quartos, estão desgastados e desconfortáveis.
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Greg Lima

Surprendeu me achei que os quartos fossem menores mais para dois adultos, muito bom havia espelho grande, cabide, mesinha, na cabiceira da cama é possivel desligar as luzes,tem chuveiro aquecido, rede de balanço la é como fosse um condomínios fechado onde cada casinha é um quarto.Achei criativo colocar nome de frutas nas portas.Hotel é bem central perto de tudo!
Stayed 2 nights in Apr 2025

10/10 Excellent

GUTEMBERG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa estadia. Recomendadíssimo!!
Stayed 2 nights in Apr 2025

8/10 Good

FERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Razoável.
Stayed 2 nights in Apr 2025

8/10 Good

Leizia

Liked: Cleanliness, staff & service, room comfort

Hotel mediano

O hotel é bom e grande, achei o quarto um pouco pequeno e na pia do banheiro tinha um vazamento mas nada que pudesse prejudicar ficar no quarto. Sobre a reserva o quarto que fiquei foi diferente da foto. Café da manhã é bom, porém os garçons que ficam lá pra dentro da cozinha e caso você precise de algo precisa chamar para eles vim, sendo que deveria ficar pelo menos 1 na recepção. Sem falar da pulseira que eles dão quando você chega e só querem que tirei depois que você for embora. ( Pulseira de park aquático).
Stayed 4 nights in Feb 2025

8/10 Good

LUCIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa. Café bom, senti falta de frutas, especialmente as da regiao.
Stayed 1 night in Feb 2025

10/10 Excellent

Zaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia tranquila e confortável

Pousada limpa, organizada e quartos confortáveis. Único problema, foi um vazamento de água próximo a pia do banheiro, mas não afetou em nada. Café da manhã muito bom e ótima variedades.
Stayed 1 night in Jan 2025

10/10 Excellent

Magno C

Boa hospedagem

Bem central, boas acomodacoes.
Stayed 1 night in Jan 2025

10/10 Excellent

Rodrigo Neves da Silva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Stayed 1 night in Jan 2025

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surpreso

Fiquei surpreso, hotel está bem conservado, boas instalações e uma área verde excelente. A localização é top a melhor de Martins Excelente café da manhã
Stayed 4 nights in Dec 2024

10/10 Excellent

Luzineide Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incrível
Stayed 2 nights in Nov 2024

6/10 Okay

Emmanuelli

Liked: Cleanliness, staff & service

Chuveiro péssimo! Demais instalações ótimas!

O quarto é ótimo, mas o chuveiro vc pode ficar debaixo que não vai cair uma gota de água na sua cabeça. Vai molhar todo lugar, menos vc. Quando fui tentar ajeitar levei um choque. Tivemos que tomar banho com a ducha, foi péssimo. As demais instalações estavam boas, lugar bonito, confortável, bem natureza, restaurante bom tbm. Mas levem lenços humidecidos, ou vá sabendo que seu banho vai ser de ducha. Quarto 242!
Stayed 1 night in Nov 2024

8/10 Good

José Anchieta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cafe bom.
Stayed 1 night in Jul 2024

6/10 Okay

HEROTILDE

Liked: Cleanliness, staff & service

Razoável

Razoável, embora o apto em que nos colocaram é um pouco isolado e um tanto apertado. Um ponto negativo é a comida. A maioria dos prato não tem sabor. Penso que deveriam avaliar com ajuda de uma nutricionista os alimentos.
Stayed 2 nights in Jul 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Razoável.

Razoável.
Stayed 2 nights in Apr 2024

6/10 Okay

LUCAS RAFAEL

Na média, caro para o que oferece.

O hotel é bom, mas pelo preço cobrado eu esperava mais. As acomodações são ok, área de lazer boa, café da manhã bom, nada extraordinário.
Stayed 2 nights in Feb 2024

6/10 Okay

Silvana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Está na hora de melhorar!

Pontos Negativos: colchão duro; travesseiros duros, móveis antigos; TV antiga só com canais abertos; café da manhã tem que escolher bem o que comer, pode ter variedade, mas não tem qualidade. Pontos Positivos: Atendimento, limpeza, arborização e localização. Observação: cobra por seu amigo de 4 patas, mas diferente dos outros hotéis não te oferecem nem água nem o tapetinho higiênico para ele.
Stayed 7 nights in Dec 2023

10/10 Excellent

Manuel Sávio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quartos limpos, funcionários atenciosos e educados, localização excelente fica no centro da cidade e o café da manhã é excelente. Este com certeza valeu nota 10.
Stayed 2 nights in Nov 2023

8/10 Good

JORGE DE ARAUJO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa

Razoável, o hotel não fornece uma boa internet, sempre sem sinal, fornece uma tv a cabo péssima, e hóspede é obrigado a manter no pulso uma pulseira para identificação do hóspede dentro do hotel, mas a mesma não pode ser retirada do pulso fora das dependências do hotel, gerando uma propaganda para o mesmo fora das dependências do mesmo.
Stayed 4 nights in Jun 2023