Marlborough Vacations from ￥255,756

Our room flooded and was told I could come downstairs and get a mop. Wow! They didn't offer to move us, change sheets discount off or anything just a oh well and here is a mop and bucket. Great job Best Western.

The property was excellent, and the home was very warm and welcoming.

Disappointed. Stayed on a road trip from Texas to Illinois. Pool played a big part in choosing the property but was unavailable during our one night stay because they were working on the roof. Would have been nice if they offered a discounted rate because of that. Breakfast was not “English style”, just a buffet. Bathroom in room was smelly. The adjacent bar/restaurant and tavern in the hotel were enjoyable.

We moved here after staying at a very concerning hotel for two nights, and we were with a large group of soccer families. It was wonderful that the staff were able to accomodate all of us.....I think 10 or so rooms within a few hours. Kim and her staff were very courteous, helpful and kind to all of us. The rooms were clean and very spacious, and I especially enjoyed the ease of the parking so close to the entrance. The front desk staff helped me and others with finding a safe and suitable laundromat when we found out we were staying an extra two days, due to our winning record! Our team and families were welcome to use the lobby for our team lunches/dinners, and the staff were helpful when we were cleaning up our mess. The temperatures in the guest rooms were great, and the beds were so very comfortable. Anytime we called for extra towels, cups or whatever, the staff obliged us within just a few minutes. We would stay here again!

Great staff, clean and efficient. I didn’t arrive until late so they were very accommodating with letting me have a late check out. I wish breakfast was served later though.