2/10 (非常に不満)
Michel
家族旅行
2025 年 4 月 12 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This is arguably the worst hotel in all of Spain. The reception staff is nasty and refused to help senior citizens struggling with luggage on their front steps upon check-in, where you are handed a menacing letter, threatening all sorts of things such as penalties and add-on costs for emptying the trash and a full days charge is you check out a minute past 10am. Maid service is extra. The room wreaked of mildew. The reception personnel insisted it was inspected by all of them ( à rather dubious story I think) and insisted it smelled fine. We kept the windows and doors open 24/7 since they refused to acknowledge the problem and refused to refund. We spent a fortune on air spray, bought our own toilet paper, found no way to contact the front desk by phone, elevators are shut down when reception closes at 6pm and a deposit was held to cover penalties but no services They insisted that the 140 cm bed is called a Queen size in Spain (it is not), the horrible rotting mattress was covered in plastic to hide the smell, the other furniture was also decrepit and foul smelling. The overall property is clearly neglected, especially the beach. The property “feels” dirty. This is all highly unusual in Spain where they are fanatically obsessed with cleanliness but the most unusual of all was the nastiness of all personnel in a country where you would normally find the warmest and friendliest hospitality of possibly anywhere in the world. This horrible hotel was understandably deserted.
Michel
2025 年 4 月に 4 泊滞在
