4/10 (不満)
Kim G.
2026 年 2 月 21 日
気になった点 : 清潔度
Great location, but unfortunately the condition of the home did not justify the cost. The listing photos appear to show the home when it was newer & better maintained and did not accurately reflect its current condition. There were multiple maintenance & cleanliness issues that should have been addressed before guests arrived. Carpets were very dirty, kitchen tiles were cracked and uneven, tile in the master bath posed safety concern. The upstairs bedroom ceiling had prior patchwork & collapsed during two rainstorms despite attempted repairs. We also dealt with a constantly dripping toilet, which we fixed ourselves, rusty unusable bikes, missing fishing poles that were listed, torn & dirty rooftop cushions, unreliable internet, dirty hot tub, a loose dishwasher, dirty dishes in cabinets, and even a cockroach in the kitchen. Rotted fascia boards fell onto the deck during our stay, basic supplies were inadequate for a 3 week stay, beds & bedding were uncomfortable, loose & screwed down stair runners appeared to cover stained carpeting, management arrived unannounced during rain to apply more caulk to the ceiling. This was our 1st time using VRBO. We contacted management requesting partial reimbursement & received NO response. VRBO also reached out to management on our behalf by email & phone with NO response. We were ultimately told that we could have been relocated had we called during our stay, something we were not aware of at the time. NO resolution was provided.
Kim G.
2026 年 1 月に 21 泊滞在
