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"Very disappointed with our stay at the Executive Suites Burnaby May.01.26 for 2nights. The experience was far from family-friendly and left us extremely upset. The pool hours and rules were not clearly posted, yet the manager yelled at us in front of our family and other guests to get out of the pool instead of handling the situation professionally. To make matters worse, one of the cleaning staff accidentally pinched my toddler’s finger in a door, causing injury and a lot of distress. What was most upsetting is that the situation still has not been properly addressed or followed up on by management. We expected much better customer service, communication, and care for guest safety. Unfortunately, this was a very negative experience overall."

"Hotel room and staffs were great. However, outside of my room window was other room's balcony. I couldn't open the window blinds because the nextroom guests were seating in front of my room window and drinking beers."

"The property was really excellent and convenient for the price. The room was magnificent, the bed was comfortable with a nice bathroom. Breakfast was very excellent and the staff was friendly and very professional and efficient. I would recommend it to anyone. The location was centered around other amenities also."

"The room was nice and it was quiet. The soap and shampoos dispensers were empty and the floors were not vacuumed."

"The staff refused "

"You can’t expect a lot for the price you pay. But compared to Best Western (yes a little more$) you would get bigger, cleaner rooms. A better quality mattress!!!! Better in room coffee and a far far better hot breakfast!"

"Easy check in. Great location. Standard north american breakfast."

"The exterior of this hotel is not good, however the front desk person was great, the room was clean, beds were very comfortable and quiet despite the hwy, more like white noise. I would book again."

"Everything was clean …the staff was very nice and helpful..we enjoyed the location close to a lot of amenities and parking was okay..need more handicapped spaces..overall a great experience will stay there again"