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"The hotel needs some upgrades; but everything works, just a bit outdated."

"We had a hard time getting into the hotel… front door was locked so it tells you to press video intercom. We probably waited a good 5-7 minutes before someone came to open the door. Check in and out was easy. The area is less than desirable and the price is probably too costly for what it is. Basic dated rooms. Almost dangerous stairs to walk up (they’re raised and bowing?). I did see something about renovations but I didn’t see any. For a place to lay your head at night I suppose it’s sufficient. Lock your car doors and don’t leave anything visible. It’s that type of area. "

"It’s an older property but it was good and the staff were nice. The gym equipment isn’t maintained such as missing batteries so it doesn’t work at all "

"We did not have a hot tub. The hotel office was under reconstruction, was not clear on where to go to check in. I reached the make-shift receptionist area and the lady at the front desk was not very polite or welcoming. I felt like I was a burden for being in her presence. I smiled and she just looked past me. The parking was impossible as I had to let the front desk know that I parked in one of the charging stations, as the garage was full(I do not own a EV), and I paid to park every night of my stay. We come to the Promenade every year for our anniversary; however, after this last stay, I think we will be looking for another hotel."

"Very clean room, amazing front desk staff, amazing restaurant and perfect location for PNE Forum shows We will be back "

"Like that you need to use your room key for the elevator to work. Room was not user friendly. To get from the door to the bed area, my small suitcase on wheels didn’t make it through the tiny space. There was left over food and drinks in the fridge from a previous guest. Blankets on the bed were not long enough. They came up to my lower back with my feet at the bottom of the bed. Previous occupant set alarms for midnight at 2am. So lovely to be woken up. "

"Staff were friendly and helpful. Price was decent. "

"It was great"

"Clean room, breakfast good, nice to have pool and hot tub"