When we arrived, there was no one at reception. We were told at the restaurant to come baxk in 15 minutes, the fellow at reception had left for personal reasons. Half hoir later we che ked in. In our room, the remote batteries for the tv were dead, the shower did not drain, the fawcets were near impossible to turn and the patio door frame was falling off. We mentioned this a to the receptionist when we left.