"The room was clean and well maintained. The bed was comfortable and clean. The staff was courteous and friendly. I did, however, have a couple of issues.
Because I would be leaving the hotel at 5:45, I asked if I had to check out at the front desk and was told that someone would be there. When I got to the desk it was unattended and got no answer on the service phone provided for when the desk is unattended. An employee came by about 5 minutes later and told me I was all set and that all I had to do is leave the keycard on the front desk and depart. While the delay was short, it would have been nice to know I could check out that way before that.
One other issue I had was with Expedia. When I first made the reservation, it appeared to be confirmed, but I got an e-mail telling me there was an issue with my credit card. While I was working to fix that, I got a second e-mail telling me my reservation was confirmed, so I thought I was all set. However, when I got to the hotel I was told that my reservation had not been confirmed, that I could have lost my room and was fortunate that they still had a room at the price I had thought I had booked. I'm not sure what happened, but I am happy that I got a room for the night."
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