Penthouse Suite Double Room | View from room

Reviews of City Garden Suites Manila

3 out of 5
City Garden Suites Manila
1158 A. Mabini St. Ermita, Manila, Manila

Reviews

8.2

Very Good

Rating 10 - Excellent. 421 out of 1003 reviews" "
Rating 8 - Good. 367 out of 1003 reviews" "
Rating 6 - Okay. 139 out of 1003 reviews" "
Rating 4 - Poor. 35 out of 1003 reviews" "
Rating 2 - Terrible. 41 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

HELEN, Eugene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 8 nights in May 2024
Response from City Garden Suites Hotel General Manager on May 24, 2024
Dear Helen,Greetings from City Garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. Indeed the hotel’s location is one of the property’s key assets next to our friendly and accommodating staff. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

8/10 Good

Lou Reinz Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Service and Awesome hotel
Stayed 4 nights in May 2024
Response from City Garden Suites Hotel General Manager on May 23, 2024
Dear Lou,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

8/10 Good

Jobee

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The food
Stayed 5 nights in May 2024
Response from City Garden Suites Hotel General Manager on May 15, 2024
Dear Jobee,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay near SLEC and USEM
Stayed 4 nights in May 2024
Response from City Garden Suites Hotel General Manager on May 11, 2024
Dear Joseph,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

Nery

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in May 2024
Response from City Garden Suites Hotel General Manager on May 10, 2024
Dear Nery,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

Leah Lyn, Baguio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean, super spacious and staff was considerate when I requested handicap accesibility! Best hotel ive stayed at with no issue
Stayed 1 night in May 2024
Response from City Garden Suites Hotel General Manager on May 10, 2024
Dear Leah Lyn,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

Ivydyl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating. Complained about room smell and they gave us another better room. Arrived after midnight and still not a problem. It was everything they advertised and more.
Stayed 2 nights in May 2024
Response from City Garden Suites Hotel General Manager on May 12, 2024
Dear Ivydyl,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Likewise, we apologoze about the encounter you had with the first room. We are glad that you reached out and our staff were able to transfer you to another one.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

6/10 Okay

Robert

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Booked us in a room right next to one that was being remodeled but we did not want to listen to drilling all day. Your limited parking should also let people that they have to park on a busy street.
Stayed 3 nights in May 2024
Response from City Garden Suites Hotel General Manager on May 5, 2024
Dear Robert,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Likewise, we take note of your comments regarding the parking and the renovation. We do apologize on those events and we hope to make it up to you on your next visit.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

Yen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice with comfortable bed.
Stayed 8 nights in Mar 2024
Response from City Garden Suites Hotel General Manager on May 3, 2024
Dear Yen,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, property conditions & facilities
Good for my needs
Stayed 4 nights in Apr 2024
Response from City Garden Suites Hotel General Manager on Apr 24, 2024
Dear Joseph,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

David, Waite Park

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from City Garden Suites Hotel General Manager on Apr 19, 2024
Dear David,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

8/10 Good

GENILYN

Stayed 1 night in Apr 2024
Response from City Garden Suites Hotel General Manager on May 10, 2024
Dear Genilyn,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

8/10 Good

Mary Catherine

Stayed 3 nights in Apr 2024
Response from City Garden Suites Hotel General Manager on May 6, 2024
Dear Mary Catherine, Greetings from City Garden Suites-Manila!Thank you for your fantastic feedback about your recent stay with us! We are working hard to provide our guests with the best service and facilities. I let my staff know about your appreciation of their service and they also send their thanks and regards to you as well.Again we thank you for staying with us and look forward to welcoming you back soon.Sincerely,

4/10 Poor

reynaldo

Traveled with family
Disliked: Amenities, property conditions & facilities
the neighborhood is so slum like and dirty. The sidewalks are uneven and pollution and squatters stay around and sleep at night. The Tv has no cable , and has those TV Apps which is so much hassle. Give me a 1980's style remote with simple buttons. Plus the remote for the cheap ac is not working. Plus dont ever use the same hotel key card to charge to room. hotel needs to be condemned. The whole city block needs to be modernize . Which is so slum like. never again City Garden
Stayed 4 nights in Apr 2024
Response from Hotel General Manager City Garden Suites-Manila on Apr 19, 2024
Dear Reynaldo,Greetings from City Garden Suites-Manila! Thank you for sharing your concerns about your recent stay. We are sorry to hear that you were dissatisfied with the neighborhood and the condition of the hotel. We strive to provide a safe and comfortable environment for our guests and apologize for any inconvenience caused by the uneven sidewalks, pollution, and the presence of squatters. Regarding the TV and air conditioning remote, we understand the preference for simplicity and reliability, and we apologize for the issues you encountered. We will review the remotes' functionality and ensure they meet our guests' needs. Additionally, we apologize for any inconvenience caused by the hotel key card system. We value your feedback and will use it to improve our facilities and services. We hope you will reconsider staying with us in the future, as we continuously work to enhance our guests' experiences. Thank you for your honest feedback.Sincerely,

8/10 Good

Brenilyn

Stayed 3 nights in Apr 2024
Response from City Garden Suites-Hotel General Manager on May 4, 2024
Dear Brenilyn,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

8/10 Good

JAMES, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Great distance and breakfast.
Stayed 2 nights in Mar 2024
Response from City Garden Suites Hotel General Manager on Apr 12, 2024
Dear James,Greetings from City Garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. Indeed the hotel’s location is one of the property’s key assets next to our friendly and accommodating staff. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

Errick, Coral Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very nice.
Stayed 3 nights in Mar 2024
Response from City Garden Suites Hotel General Manager on Apr 12, 2024
Dear Errick Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from City Garden Suites-Hotel General Manager on Apr 10, 2024
Dear Romeo,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 20 nights in Mar 2024
Response from City Garden Suites Hotel General Manager on Apr 10, 2024
Dear Romeo,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

DALMACIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the strategic location of the property. Nothing I didn't like about it except for the minimal thing on room entertainment facility specifically the tv local station. Only internet was its source.
Stayed 4 nights in Apr 2024
Response from City Garden Suites Hotel General Manager on Apr 7, 2024
Dear Dalmacio Greetings from City Garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. Indeed the hotel’s location is one of the property’s key assets next to our friendly and accommodating staff. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

Valerie Joy, White Bear Lake

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to St. Luke’s very bc convenient
Stayed 2 nights in Mar 2024
Response from City Garden Suites Hotel General Manager on Apr 2, 2024
Dear Valerie Joy,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the employees are exceptional specially kevin,Rochelle. Shiela.joven.kervin.marcelo.dexter.edcyl.everly. Vhyn.marjorie.im glad to see princess.
Stayed 2 nights in Mar 2024
Response from City Garden Suites Hotel General Manager on Apr 2, 2024
Dear Romeo,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

6/10 Okay

RANDY

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Keep up the good work!
Stayed 1 night in Mar 2024
Response from City Garden Suites Hotel General Manager on Apr 1, 2024
Dear Randy,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The People were awesome
Stayed 4 nights in Mar 2024
Response from City Garden Suites Hotel General Manager on Apr 1, 2024
Dear Matthew,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

6/10 Okay

Mark Spencer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The property is great except the Bed. Theres a hair all over one of the bed .looks like it didnt change at all.i did not complain because i don't want to waste my time.
Stayed 2 nights in Feb 2024
Response from Hotel General Manager City Garden Suites-Manila on Mar 18, 2024
Dear Mark Spencer,Greetings from City Garden Suites-Manila! Thank you for providing feedback on your recent stay. We're delighted to hear that you found our property great overall. However, we apologize for the cleanliness issue you encountered with one of the beds. This does not reflect our usual standards, and we regret any inconvenience caused. Our housekeeping team strives to maintain the highest standards of cleanliness, and we will address this matter immediately to ensure it does not recur. We understand your reluctance to raise the issue during your stay, but please know that your comfort and satisfaction are our top priorities. If you ever encounter any issues in the future, please don't hesitate to inform us so we can address them promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay. Thank you for choosing to stay with us.Sincerely,

8/10 Good

anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice clean the staff had a great attitude in general. The breakfast was excellent all you can eat!! The only problem was during the night there was quite a bit of noise outside the room in the corridors.
Stayed 2 nights in Feb 2024
Response from City Garden Suites Hotel General Manager on Mar 16, 2024
Dear Anthony,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Likewise, thank you for mentioning the noise you encountered. Rest assured that we will check where it might came from. It probably a noise made by a group blocked on the same floor as yours. We will consider this blocking set up in the future.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

FERMIN

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from City Garden Suites Hotel General Manager on Mar 17, 2024
Dear Fermin,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

2/10 Terrible

Aundra

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This was a terrible experience.
Stayed 2 nights in Mar 2024
Response from City Garden Suites Manila-General Manager on Mar 16, 2024
Dear Audra,Greetings from City Garden Suites-Manila! We appreciate your feedback and we're eager to understand your specific concerns to address them effectively. Your rating is important to us, and while we're pleased you took the time to share your experience, more detailed feedback would greatly assist us in making necessary improvements. Please feel free to provide specific details about your concerns. This information will be instrumental in our efforts to enhance our offerings and better cater to our guests' preferences. We value your input and strive to provide a delightful experience. Thank you for choosing our hotel, and we look forward to the opportunity to address your concerns and exceed your expectations in the future.Sincerely,

10/10 Excellent

Angeli

Business traveler, Traveled with family
The food is masarap and budget friendly and the staff is so courteous.. Highly recommended.
Stayed 2 nights in Mar 2024
Response from City Garden Suites Hotel General Manager on Mar 9, 2024
Dear Angeli,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

Corazon

Stayed 2 nights in Feb 2024
Response from City Garden Suites Hotel General Manager on Mar 25, 2024
Dear Corazon, Greetings from City Garden Suites-Manila!Thank you for your fantastic feedback about your recent stay with us! We are working hard to provide our guests with the best service and facilities. I let my staff know about your appreciation of their service and they also send their thanks and regards to you as well.Again we thank you for staying with us and look forward to welcoming you back soon.Sincerely,

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendliness, clean spacious rooms, breakfast is really good, would stay gain. Recommend to others
Stayed 1 night in Feb 2024
Response from City Garden Suites Hotel General Manager on Mar 2, 2024
Dear Ronald,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

8/10 Good

Efren

Stayed 2 nights in Feb 2024
Response from City Garden Suites Hotel General Manager on Mar 25, 2024
Dear Efren, Greetings from City Garden Suites-Manila!Thank you for your fantastic feedback about your recent stay with us! We are working hard to provide our guests with the best service and facilities. I let my staff know about your appreciation of their service and they also send their thanks and regards to you as well.Again we thank you for staying with us and look forward to welcoming you back soon.Sincerely,

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed there was no complimentary bottled water. As a foreigner, I avoid all water unless it is bottled. Have had bad experience in the past. Generally a good stay.
Stayed 5 nights in Feb 2024
Response from Hotel General Manager City Garden Suites-Manila on Feb 28, 2024
Dear Joseph,Greetings from City Garden Suites-Manila! We appreciate your feedback on your recent stay. While we understand your concern about the absence of complimentary bottled water, we want to assure you that our decision to move away from bottled water is a contribution to minimizing waste and promoting sustainability. Our priority is to provide clean and safe drinking water for our guests, and we ensure that the water from the dispenser undergoes regular quality checks to maintain its cleanliness. However, if you still prefer bottled water, it is available from the mini-bar item list at a minimal cost. We apologize for any inconvenience this may have caused and appreciate your understanding. We're pleased to hear that overall, you had a good stay with us, and we hope to welcome you back for another enjoyable experience in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing to stay with us.Sincerely,

10/10 Excellent

Mary Cres, Murfreesboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety and cleanliness and also walking distance to my appointment.. Thank you and well see you again 😀 Hoping I can have voucher soon 🙏
Stayed 3 nights in Feb 2024
Response from City Garden Suites Hotel General Manager on Feb 27, 2024
Dear Mary Cres, Greetings from City Garden Suites-Manila!Thank you for your fantastic feedback about your recent stay with us! We are working hard to provide our guests with the best service and facilities. I let my staff know about your appreciation of their service and they also send their thanks and regards to you as well.Again we thank you for staying with us and look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service all around 5 stars!!!!!
Stayed 3 nights in Feb 2024
Response from City Garden Suites Hotel General Manager on Feb 25, 2024
Dear Larry,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

8/10 Good

Arlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from City Garden Suites Hotel General Manager on Feb 25, 2024
Dear Arlene,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

8/10 Good

Irmgard

Stayed 4 nights in Feb 2024
Response from City Garden Suites Hotel General Manager on Feb 22, 2024
Dear Irmgard,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

8/10 Good

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffett breakfast is very good..
Stayed 6 nights in Jan 2024
Response from City Garden Suites Hotel General Manager on Feb 17, 2024
Dear Jay,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

4/10 Poor

Norlito

Disliked: Cleanliness, amenities, property conditions & facilities
Air conditioning is not working properly. Toilet doesn’t flush well
Stayed 1 night in Feb 2024
Response from Hotel General Manager City Garden Suites-Manila on Feb 17, 2024
Dear Norlito,Greetings from City Garden Suites-Manila! We sincerely apologize for the inconvenience you experienced during your stay. Your comfort is our top priority, and we regret any discomfort caused by the issues with the air conditioning and toilet. Please know that your feedback is valuable, and we are actively working to address these issues to ensure a more comfortable experience for our guests in the future. Our maintenance team will promptly investigate and resolve the air conditioning and toilet flushing concerns to prevent similar occurrences. We appreciate your understanding and patience while we work to improve. If there's anything else we can do to enhance your stay or if you have any further feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay. Thank you for bringing these matters to our attention.Sincerely,

10/10 Excellent

Alona

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 2 nights in Feb 2024
Response from City Garden Suites Hotel General Manager on Feb 17, 2024
Dear Alona,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

Carlson

Liked: Cleanliness
I would stay again
Stayed 2 nights in Feb 2024
Response from City Garden Suites Hotel General Manager on Feb 17, 2024
Dear Carlson,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

8/10 Good

Heidelberg

Free breakfast, nice customer service front desk and restaurant
Stayed 1 night in Feb 2024
Response from City Garden Suites Hotel General Manager on Feb 16, 2024
Dear Heidelberg,Greetings from City Garden Suites-Manila!Thank you for your fantastic feedback about your recent stay with us! We are working hard to provide our guests with the best service and facilities. I let my staff know about your appreciation of their service and they also send their thanks and regards to you as well.Again we thank you for staying with us and look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Jerzy

Liked: Amenities
I booked this for my elderly mom. She definitely loves the olace olus the breakfast buffet is great. Plus factor is the proximity to US embassy.
Stayed 1 night in Feb 2024
Response from City Garden Suites Hotel General Manager on Feb 13, 2024
Dear Jerzy,Greetings from City Garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard to provide the best service and facilities for our guests. Indeed the hotel’s location is one of the property’s key assets next to our friendly and accommodating staff. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

8/10 Good

Cary

Stayed 3 nights in Feb 2024
Response from City Garden Suites Hotel General Manager on Mar 25, 2024
Dear Cary, Greetings from City Garden Suites-Manila!Thank you for your fantastic feedback about your recent stay with us! We are working hard to provide our guests with the best service and facilities. I let my staff know about your appreciation of their service and they also send their thanks and regards to you as well.Again we thank you for staying with us and look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2024
Response from City Garden Suites Hotel General Manager on Feb 13, 2024
Dear Joseph, Greetings from City Garden Suites-Manila!Thank you for your fantastic feedback about your recent stay with us! We are working hard to provide our guests with the best service and facilities. I let my staff know about your appreciation of their service and they also send their thanks and regards to you as well.Again we thank you for staying with us and look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Mary Cres, Murfreesboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from City Garden Suites Hotel General Manager on Feb 10, 2024
Dear Mary Cres,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

Hoby

Stayed 2 nights in Nov 2023
Response from City Garden Suites Hotel General Manager on Feb 10, 2024
Dear Hoby,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

Markham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and good value
Pleasant, clean, friendly staff
Stayed 3 nights in Feb 2024
Response from City Garden Suites Hotel General Manager on Feb 8, 2024
Dear Markham,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

8/10 Good

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were receptive and attentive
Stayed 4 nights in Dec 2023
Response from City Garden Suites-Hotel General Manager on Feb 7, 2024
Dear Byron,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

Cristito

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the US embassy and its convenient
Stayed 1 night in Feb 2024
Response from City Garden Suites Hotel General Manager on Feb 6, 2024
Dear Cristito,Greetings from City Garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. Indeed the hotel’s location is one of the property’s key assets next to our friendly and accommodating staff. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,