Best Western The Lagoon Hotel in Manado City Centre offers a tranquil retreat with a pool, spa services like reflexology and aromatherapy, free in-room WiFi, a coffee shop, multilingual staff, and an outdoor pool for children.
Located in Manado City Centre, a neighborhood in Manado, Best Western The Lagoon Hotel is in a shopping district and by the sea. Ban Hin Kiong and Kienteng Ban Hian Kong are local landmarks, and some of the area's attractions include Bukit Doa Kelong and Bunaken National Park. Visit our Manado travel guide
95115, Manado, Komplek Bahu Mall, Blok A3
What's nearby
Kalimas Harbor
14 min drive - 5.2 km
Manado Town Square
8 min drive - 2.2 km
Tomohon Market
10 min drive - 5.5 km
Mega Mall
12 min drive - 3.7 km
Public Museum of North Sulawesi
15 min drive - 5.9 km
Getting around
Manado (MDC-Sam Ratulangi Intl.)
45 min drive
Restaurants
Big Fish Seafood Market & Restaurant
4 min walk
Divachk Hotel and Restaurant
9 min walk
Kawasan Bahu Mall
5 min walk
Mie Katan
4 min walk
New Paradise Restaurant
2 min walk
About this property
Best Western The Lagoon Hotel
Upscale hotel located in Manado City Centre
You can look forward to a poolside bar, a coffee shop/cafe, and dry cleaning/laundry services at Best Western The Lagoon Hotel. Treat yourself to spa services, such as a body treatment, reflexology, or aromatherapy. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Other perks include:
An outdoor pool and a children's pool
Free self parking
Buffet breakfast (surcharge), express check-out, and a banquet hall
Meeting rooms, wedding services, and concierge services
Room features
All 184 rooms offer comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
Bathrooms with rainfall showers and bidets
32-inch LED TVs with cable channels
Wardrobes/closets, daily housekeeping, and offices
Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; IDR 300,000 for adults and IDR 150,000 for children
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Couples/private dining
Things to do
Children's pool
Gym
Outdoor pool
TV in common areas
Family friendly
Children's pool
Laundry facilities
Outdoor pool
Rollaway/extra bed (surcharge)
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Wedding services
Business services
6 meeting rooms
Business center
Computer station
Conference center
Coworking space
Spa
Aromatherapy
Body scrubs
Reflexology
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Low-height door lock
No elevator
Tile flooring in public areas
Tile flooring in room
Wheelchair accessibility
More
8 floors
Banquet hall
Built in 2016
Reception hall
Smoking not allowed
Room amenities
Bedroom
Blackout drapes
Premium bedding
Rollaway/extra bed (surcharge)
Bathroom
Bidet
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower/bathtub combination
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided
Entertainment
32-inch LED TV with cable channels
Food and drink
24-hour room service
Free bottled water
Paper towels
More
Air conditioning
Desk
Desk chair
Iron/ironing board on request
Laptop workspace
Office
Phone
Safe
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: 2:30 AM
Minimum check-in age: 17
Check-out
Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for IDR 400000.0 per night
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Cash deposit: IDR 300000 per accommodation, per stay
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: approximately IDR 300000 for adults and IDR 150000 for children
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: IDR 400000.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
We should mention
This property does not have elevators
Parking height restrictions apply
Property is also known as
Best Western Lagoon Hotel Manado
Best Western Lagoon Hotel
Best Western Lagoon Manado
Best Western Lagoon
Best The Lagoon Hotel Manado
Best Western The Lagoon Hotel Hotel
Best Western The Lagoon Hotel Manado
Best Western The Lagoon Hotel Hotel Manado
Frequently asked questions
Does Best Western The Lagoon Hotel have a pool?
Yes, this property has an outdoor pool and a children's pool.
How much does it cost to stay at Best Western The Lagoon Hotel?
As of Mar 6, 2026, prices found for a 1-night stay for 2 adults at Best Western The Lagoon Hotel on Apr 5, 2026 start from ¥6,020, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Best Western The Lagoon Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property.
What time is check-in at Best Western The Lagoon Hotel?
Check-in start time: 2:00 PM; Check-in end time: 2:30 AM. After-hours check-in is not available.
What time is check-out at Best Western The Lagoon Hotel?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Where is Best Western The Lagoon Hotel located?
Located in Manado City Centre, this beach hotel is 1.1 mi (1.8 km) from Manado Town Square and within 3 mi (5 km) of Mega Mall and Tomohon Market. Public Museum of North Sulawesi and I.R Soekarno Bridge are also within 3 mi (5 km).
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Reviews
Best Western The Lagoon Hotel Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.4
Cleanliness
7.4
Location
8.2
Staff & service
7.2
Property conditions & facilities
Rating 10 - Excellent. 9 out of 28 reviews
10 - Excellent
9
Rating 8 - Good. 11 out of 28 reviews
8 - Good
11
Rating 6 - Okay. 4 out of 28 reviews
6 - Okay
4
Rating 4 - Poor. 3 out of 28 reviews
4 - Poor
3
Rating 2 - Terrible. 1 out of 28 reviews
2 - Terrible
1
Reviews
10/10 Excellent
Brenda
Mar 11, 2024
This is the best Best Western that we have been to in a long time. The corner sea view room was so nice. The staff were very attentive, kind and helpful.
Brenda
Stayed 3 nights in Mar 2024
8/10 Good
Michael
Sep 27, 2025
Liked: Cleanliness, staff & service
I enjoyed my stay at the Best Western Lagoon Hotel. The check-in was easy. I asked for a room on a high floor and I got it. I thought the staff at the hotel was attentive.
There are two downsides to the hotel. There are only two elevators for a 12-story hotel. The elevators are slow. There are no clear signs pointing to the stairs. The other thing lacking is good lighting in the rooms. The room is dim. The bathroom mirror lighting is dim and very hard to get a good shave.
Yes, I would stay at this hotel again. The views from the room are worth it.
Michael
Stayed 4 nights in Sep 2025
4/10 Poor
Donald
Sep 20, 2024
Disliked: Amenities
Breakfast was very local and not up to international standard and hand towels were not provided in the toilet and boring music was repeatedly played at breakfast also water in the shower was not hot enough and the hotel just said too many people could not make it hotter
Fijn hotel. Personeel is vriendelijk en doet haar best, mag beter opgeleid worden. Letten bij het ontbijt niet op en snappen niet wat efficiënt werken is. Ontbijt zelf niet smakelijk alles mist smaak. Heel jammer want je krijgt wel een prachtig uitzicht.
Christiaan
Stayed 7 nights in Mar 2024
6/10 Okay
Brian
Sep 28, 2020
Liked: Staff & service
Disliked: Property conditions & facilities
Meh
Cold food, clogged shower drain, leaking bathroom sink...staff is very nice though
Brian
Stayed 3 nights in Sep 2020
8/10 Good
GGD
Jan 6, 2020
Liked: Cleanliness, staff & service, amenities
It has a pristine view.Thr entire Manado Bay ij front.
Behind you see the highlands Koha,Warembungan,Tomohon.
Convenient next to Seafood stalls and Bak kut teh.
Pharmacy nearby.Carrefour supermart next door.
Very good security.
BUT....
The elevators are a disaster!
Have to wait 10minutes sometimes because external guests who attend events in the hotel jam up the lift..
Next
Breakfast is ok at the Level 2 restaurant
BUT
Do not eat any other meals in the hotel resto.
It takes on average 55-60 mins for your meal to be served.
Next
When there are external events the dining area is shared with the external guests..
Its noisy and no privacy.
They should segregate.
Overall staff service very nice and do go the extra mile to help you.
If they can fix the elevator and meal waiting times it would be the best accomodation in Manado by far.
Regarda.
Just need an additional luggage rack for room or drawers
Verified traveler
Stayed 2 nights in Jun 2019
8/10 Good
Dionisius D, St petersburg
Oct 18, 2018
Liked: Staff & service, room comfort
Hotel cukup nyaman harga baik
Hotelnya cukup baik hanya saja kamar mandinya perlu perawatan. Air habis mandi tdk lancar menggenang. Pemandangan nya bagus dari tempat makan. Agak jauh juga dari pusat kota.
The view was good because you can see the city and sea view at the same time. However the room was not so clean. So many dust on the table. Under the bed, so many dust. It's not mopped for long time.
Nice comdo-hotel for the money. Free continental breakfast was amazing. Lots of food choices. My room was very clean and service was excellent. Facilities are great too. Location of the hotel was okay. Imly has 2 elevators that make you wait up to 5 mins.
Book 2 rooms, one for 1 week and other for 2 nights. The views from hotel is fantastic (ocean & city), Friendly staffs for fast check in and out and good varieties foods for free breakfast. However, it make we very sad and frustrated when saw the cleanness of the bathroom and bedroom. It wasn’t cleaned properly, dusty & the glass doors never been scrubbed ( very poor maintenance), couple times asked for toilet paper & bath mad to top up and they arrived after 3 times call in 2 hours. Hope they will improve and realize with the hotel conditions.
Erst das 3. Zimmer war in puncto Sauberkeit annehmbar. Der gesamte Check-in hat 2 Stunden meiner Zeit beansprucht. Das war die erste große Enttäuschung!!! Wobei das Personal sich verständnisvoll und bemüht zeigte. Der Pool war nicht einladend, da Baumaterial, Zementsack, Altmaterialien und Bauhelm in direkter Umgebung lagen. Das Frühstücksbuffet war leergefegt... Marmelade und Toast qualitativ sehr schlecht. Laute Geräusche der Klimaaußengeräte an der Hausfassade verhelfen zu schlaflosen Nächten. Alles in allem ein richtiger Reinfall!!! Nicht zu empfehlen und erst recht nicht noch einmal zu besuchen.
Verified traveler
Stayed 2 nights in Feb 2018
8/10 Good
Verified traveler
Feb 18, 2018
Liked: Staff & service, room comfort
Godt og nyt hotel direkte ved havet
Det er et ny bygget hotel, men 2 små elevatorer er ikke nok til de mange gæster og "exit" trapper må ikke anvendes
Definitely good value for money with staying on the Deluxe Ocean View room! The suite is also spacious because its on top floor with large TV and sofa, very comfortable for me and my family of adults to enjoy the holiday. However, the service can be improved to be faster and restaurant can be better service in delivering tea or coffee at least. Food quality is ok, just a bit slow in service I would say. Overall is good stay experience and will consider to come back again next time.