マレー民族博物館周辺のホテル

"最初に通された部屋は、トイレに虫が湧き、ベッドサイドライトが壊れていましたが、その旨を伝えたら、部屋を交換していただけました。スタッフがフレンドリーで、ホテルの雰囲気も良かったです。"

"スタッフの対応は非常に良かった。 けど全体的に設備の老朽化が目立つのが残念です。"

"利用しなかった。"

"従業員さんは皆さん丁寧な接客でとても感じが良かったです 朝食付きではなかったので今回朝食は食べませんでした レストランはもっと充実してくれたらなと思いました 私たちの語学力のせいかもしれませんがホテルの近くでもレストランが見つからず困りました 駐車場付でしたのでその点は良かったです "

"トイレ天井から漏水"

"I made a reservation through Expedia, but when I went to the hotel before check-in to leave my luggage, I was told that there was no reservation under my name. I had certainly completed the booking and had the receipt, yet they insisted there was no reservation at all. Even though the reservation was under my name, they wasted a lot of time speculating it might be under my husband’s or children’s names, which was impossible. In the end, they told me to contact customer service myself. I repeatedly asked them to search by my name or reservation number, but they refused, and I was kept waiting for over 90 minutes. They would not take my luggage either, which significantly disrupted our sightseeing plans. It was my husband’s birthday that day, yet this terrible handling turned it into a terrible memory. In the end, it turned out that the reservation existed and we could stay, but there was not even a single word of apology for keeping us waiting. My children had been looking forward to the pool, but because our sightseeing schedule was pushed back by the delay, we couldn’t spend much time there. This was also extremely disappointing. Malacca is a wonderful place and I would love to visit again, but I don’t think I will ever return to this hotel."