4/5 Good
Amar
Traveled with partner
Sep 13, 2021
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Sep 2021
The Westin Palace, Madrid
Photo gallery for The Westin Palace, Madrid
Overview of The Westin Palace, Madrid
The Westin Palace, Madrid
4.5/5 Wonderful
Guests rated this property 4.7/5 for cleanliness.
Popular amenities
- Free WiFi
- Pet friendly
- Air conditioning
- Restaurant
- Gym
- Breakfast available
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- 24-hour vacancy between guest room stays
- Hand sanitizer provided
28014, Madrid, Madrid, Plaza de las Cortes, 7
Explore the area
- Gran Via Street6 min walk
- Puerta del Sol7 min walk
- Plaza Mayor14 min walk
- Madrid (MAD-Adolfo Suarez Madrid-Barajas)15 min drive
Choose dates to view prices
About this area
Madrid
The Westin Palace, Madrid is located in Literary Quarter, a neighborhood in Madrid, and is in the city center and near a metro station. Teatro de la Zarzuela and House-Museum of Lope de Vega are cultural highlights, and some of the area's notable landmarks include Fountain of Neptune and Parroquia Jesus de Medinaceli. Looking to enjoy an event or a game while in town? See what's going on at Santiago Bernabeu Stadium. Spend some time exploring the area's activities, including golfing. Guests love the hotel's location for the sightseeing.
What's nearby
- Congress of Deputies - 1 min walk
- Thyssen-Bornemisza National Museum - 2 min walk
- Gran Via Street - 6 min walk
- Puerta del Sol - 7 min walk
- Plaza Mayor - 14 min walk
Getting around
- Sevilla Station - 6 min walk
- Madrid Recoletos Station - 13 min walk
- Adolfo Suarez Madrid-Barajas Airport (MAD) - 15 min drive
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)
Social distancing
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Wired Internet (surcharge)
- Available in some public areas: Free WiFi
Parking and transportation
- Limited onsite parking
- Onsite parking options include a garage
- Limo/town car service
Food and drink
- Buffet breakfast available for a fee daily 7 AM–11 AM: EUR 40 per person
- 1 restaurant
- 1 bar
- 24-hour room service
- Coffee/tea in common area(s)
Things to do
- 24-hour fitness center
- Shopping
Conveniences
- ATM/banking services
- Ballroom
- Banquet hall
- Elevator
- Free newspapers in lobby
- Front-desk safe
Guest services
- 24-hour front desk
- Concierge services
- Dry cleaning service
- Hair salon
- Housekeeping (on request)
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tour/ticket assistance
- Wedding services
Languages spoken
- English
- French
- Portuguese
- Spanish
Business services
- Business center
- Computer station
- Meeting rooms
Outdoors
- Terrace
Spa
- Massage/treatment rooms
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- Grab bar near toilet
- Height-adjustable showerhead
- In-room accessibility
- Lever door handles
- Low-height door lock
- Low-height electrical outlets in bathroom
- Roll-in shower (select rooms)
- Stair-free path to entrance
- Transfer shower
- Valet for wheelchair-equipped vehicle
- Visual alarms in hallways
- Well-lit path to entrance
- Wheelchair-accessible bathroom vanity
- Wheelchair-accessible business center
- Wheelchair-accessible concierge desk
- Wheelchair-accessible fitness center
- Wheelchair-accessible lounge
- Wheelchair-accessible path of travel
- Wheelchair-accessible path to elevator
- Wheelchair-accessible public washroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
More
- Smoke-free property
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Bed sheets
- Free cribs/infant beds
- Hypo-allergenic bedding
- Pillow-top mattress
- Premium bedding
- Rollaway/extra beds (surcharge)
Bathroom
- Bathrobes
- Deep soaking bathtub
- Free toiletries
- Hair dryer
- Shower/tub combination
- Towels
Entertainment
- Cable/satellite channels
- LED TV
- Premium channels
Food and drink
- Minibar
More
- Connecting rooms available
- Desk
- Free newspapers
- In-room massage
- Iron/ironing board
- Laptop-compatible safe
- Laptop-friendly workspace
- Mobile key entry
- Phone
- Slippers
- Soundproofing
Similar properties
See similar properties
Madrid
Madrid Centro
Hotel
Washer and dryer
5 star
Pet friendly
Guest rating 4.5+
Family friendly
Policies
Check-in
Check-in from 2:00 PM - 1 AM
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets stay free
Dogs and cats welcome
Food and water bowls are available
Service animals are exempt from fees
Children and extra beds
Children are welcome
Rollaway/extra beds are available for EUR 66.0 per night
Free cribs (infant beds)
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for buffet breakfast: EUR 40 per person (approximately)
- Fee for in-room wireless Internet: EUR 19 per day (rates may vary)
- Fee for in-room wired Internet: EUR 19 per stay (rates may vary)
- Valet parking fee: EUR 40 per night
- Rollaway bed fee: EUR 66.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Eurocard; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Property is also known as
Madrid Palace Westin
Madrid Westin Palace
Palace Madrid
Palace Madrid Westin
Westin Madrid
Westin Madrid Palace
Westin Palace
Westin Palace Hotel
Westin Palace Hotel Madrid
Westin Palace Madrid
The Westin Palace Madrid Hotel Madrid
Westin Palace Madrid Hotel
The Westin Palace, Madrid Hotel
The Westin Palace, Madrid Madrid
The Westin Palace, Madrid Hotel Madrid
Frequently asked questions
Overall score and ratings
4.5
Wonderful
4.7/5
Cleanliness
4.5/5
Staff & service
4.6/5
Amenities
4.5/5
Property conditions & facilities
4/5 Good
Cathy
Sep 7, 2021
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021
5/5 Excellent
Dalia
Traveled with partner
Sep 6, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021
5/5 Excellent
Facundo, Miami
Traveled with family
Aug 27, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021
5/5 Excellent
Matthew
Traveled with partner
Aug 24, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021