Verified review
2/10 Terrible
Steve
Oct 8, 2018
The contact at the phone number that Travelocity listed on the confirmation email was never answered. I phoned the contact number, and I had locals phone and no one ever answered. Upon receipt of confirmation I never received any contact from the hotel proprietor or was forwarded a hotel access code.
Therefore, Travelocity and/or the owner forwarded an incorrect phone number and left me in a very 'challenging position' of having to find another hotel in Madrid on a Saturday night (98% of hotels of my price range booked) - a tough place to be when you have an expectation of having a place to stay when on the road) I booked this hotel in August with the 'assumption' that Travelocity does due diligence with hotel listings - but unfortunately that wasn't the case in this instance.
I have used your service since 2015 and have been satisfied with both service and price. I suggest you de-list this property based on the negligent service I received.
That said, I do hold Travelocity accountable for the time wasted (2 hours) unsuccessfully attempting to contact the hotel proprietor; potentially exposing me to an extra credit card payment that I may have to spend time having to reverse; paying a last minute premium to find another hotel; and the generally 'crappy' late afternoon experience in Madrid disappointed and stressed.
I will reconsider using your service in the future.
Steve Snyder
Stayed 1 night in Oct 2018