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Windsor Puerta del Sol

3.0 star property
Guests gather for daily manager's receptions and savor local cuisine at the restaurant, while the attentive staff consistently earns rave reviews

Choose dates to view prices

Hostal El Pasaje welcomes travelers in Madrid's center with thoughtful amenities including in-room WiFi and luggage storage. The property features an elevator and concierge services, while its location puts guests within walking distance of Madrid's iconic landmarks.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Bar
The current price is ￥27,747
￥30,522 total
includes taxes & fees
Mar 16 - Mar 17

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for City Double Room Single Use

1 bedroom, premium bedding, down comforters, minibar

City Double Room Single Use

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Premium bedding
Down duvet
Separate bedroom
Hair dryer
  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for City Double Room

1 bedroom, premium bedding, down comforters, minibar

City Double Room

8.6 out of 10
Excellent
(12 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Premium bedding
Down duvet
Separate bedroom
Hair dryer
  • 10 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About the neighborhood

Located in Madrid Centro, a neighborhood in Madrid, Windsor Puerta del Sol is in a shopping district and near a metro station. Royal Palace of Madrid and Puerta de Alcalá are notable landmarks, and some of the area's popular attractions include Museo Nacional Centro de Arte Reina Sofía and Madrid Zoo Aquarium. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
Map
28012, Madrid, Madrid, Calle del Pozo, 4

What's nearby

  • Puerta del Sol which includes a city and a fountain
    Puerta del Sol
    1 min walk - 0.1 km
  • 0_56888998
    Plaza de Santa Ana
    2 min walk - 0.2 km
  • Vibrant sunset over bustling Gran Via showcasing architecture and urban life in Madrid
    Gran Via
    5 min walk - 0.5 km
  • Mercado de San Miguel
    San Miguel Market
    8 min walk - 0.7 km
  • Plaza Mayor which includes a square or plaza, an administrative buidling and heritage architecture
    Plaza Mayor
    8 min walk - 0.7 km

Getting around

  • Sol Station
    3 min walk
  • Madrid Recoletos Station
    16 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    20 min drive

Restaurants

  • La Birra Bar
    1 min walk
  • Museo del Jamón
    1 min walk
  • Lhardy
    1 min walk
  • La Casa del Abuelo
    1 min walk
  • La Fontana de Oro
    1 min walk

About this property

Windsor Puerta del Sol

Hostal near Puerta del Sol
A short walk from Gran Via and Plaza Mayor, Windsor Puerta del Sol provides a free daily manager's reception, a bar, and a restaurant. Guests can connect to free in-room WiFi.
Other perks include:
  • Buffet breakfast (surcharge), an elevator, and smoke-free premises
  • Concierge services, a front-desk safe, and multilingual staff
  • Luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Windsor Puerta del Sol feature thoughtful touches such as premium bedding and laptop-friendly workspaces, in addition to amenities like free WiFi and air conditioning.
More amenities include:
  • Showers, free toiletries, and hair dryers
  • Heating, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (EUR 35 per day); discounts available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 12 for adults and EUR 12 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • La Carmela

Family friendly

  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Beaux Arts architecture
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions; your host will greet you
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 33 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 12 for adults and EUR 12 for children
  • Nearby parking fee: EUR 35 per day (656 ft away)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - B84363704
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

El Pasaje Madrid
Hostel El Pasaje
Hostel El Pasaje Madrid
El Pasaje
Hostel El Pasaje
Hostal El Pasaje Hostal
Hostal El Pasaje Madrid
Hostal El Pasaje Hostal Madrid

Frequently asked questions

Is Windsor Puerta del Sol pet-friendly?

Yes, Windsor Puerta del Sol allows cats and dogs with a maximum weight of up to 33 lbs per pet. There's a fee of EUR 15 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Windsor Puerta del Sol?

As of Mar 8, 2026, prices found for a 1-night stay for 2 adults at Windsor Puerta del Sol on Mar 16, 2026 start from ￥27,747, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Windsor Puerta del Sol?

Check-in begins at 2:00 PM.

What time is check-out at Windsor Puerta del Sol?

Check-out is at noon.

Where is Windsor Puerta del Sol located?

Located in Madrid Centro, this hostal is steps from Calle de Alcalá and Puerta del Sol. Gran Via and Plaza Mayor are also within 10 minutes. Sol Station and Sevilla Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Windsor Puerta del Sol Reviews

8.2

Very Good

8.8

Cleanliness

9.2

Location

8.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 114 out of 289 reviews
Rating 8 - Good. 115 out of 289 reviews
Rating 6 - Okay. 37 out of 289 reviews
Rating 4 - Poor. 13 out of 289 reviews
Rating 2 - Terrible. 10 out of 289 reviews

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Minimalist unit, clean, nice bathroom, reasonable price
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very conveniently located. Clean and has most needed ammenities
Stayed 4 nights in Nov 2024

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service.
Stayed 1 night in May 2025

10/10 Excellent

Karen

Liked: Staff & service, amenities, property conditions & facilities
We’re very happy with the facilities and service. Breakfast price was fair. Location excellent with sights and restaurants very close by. Would definitely stay here again!
Stayed 2 nights in Sep 2023

8/10 Good

Sofia

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Very clean room. Private and quiet. Only issue was a leaky ceiling near the front entrance of the door.
Stayed 2 nights in Jun 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money, clean, good location and friendly staff. Hairdryer in the room, free safe with hand soap and shower gel. On check out you can leave your bags in the main hotel that’s part of the hostel. Excellent Irish bar opposite and some good restaurants close by. I would definitely stay here again. The rooms are on the small side but was perfect for a city break. To improve a kettle and coffee/tea would be nice and extra pillows.
Stayed 2 nights in Apr 2024

6/10 Okay

Trung

Liked: Staff & service
Disliked: Amenities
Basic, good location, noisy late at night and 5am from bars/restaurants below. Alley was dirty as restaurant trash bins are across entry. Room is small and simple.
Stayed 3 nights in May 2024

8/10 Good

Antonyo

Liked: Amenities
The room was ok a bit small but clean. The check in process was good. There was a problem with loss of water after second day there. They offered to move us to another hotel affiliated with them, which was nearby but, only For one night and we had two more nights to go. But the water was fixed later the next day.
Stayed 4 nights in Oct 2024

10/10 Excellent

Luv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area and ease in city tour
Stayed 1 night in Sep 2025

10/10 Excellent

ALFRED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Sep 2025

8/10 Good

yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the center in Madrid But there isn’t a receptionist on the place the receptionist it’s on the Victorias hotel 40 steps away
Stayed 4 nights in Sep 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place for a quick stay in Madrid. Small and simple, but great band for buck for those who want to sleep, wash and get back out to see things!
Stayed 3 nights in Apr 2024

8/10 Good

Daniella

Liked: Cleanliness, staff & service, amenities
It was a great place to stay, The only thing is that the door of the hotel was not working so it wasn't so safe.
Stayed 4 nights in Aug 2023

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Great welcome from Adrian, he took the time to take us to the door and explained everything about the city. We loved the room shower and AC. Walking distance to everywhere in Madrid.
Stayed 2 nights in Jul 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept small property, one of about 5 small buildings. No staff on site, all managed from neighboring Hotel Victoria. Small rooms, but all good, noise well abated from lively street below. Great breakfast in Hotel Victoria.
Stayed 1 night in Jul 2022

4/10 Poor

John

Disliked: Property conditions & facilities
Centrally located but very noisy all night long. All night long! Garbage collection, restaurants and bars, and alleyways accentuate people talking, screaming, laughing and accordian playing, all until 6:00 am every morning for the two nights I stayed there. No air conditioning required open windows which made it even worse.
Stayed 2 nights in Jun 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for travelers not looking to spend a ton but still want privacy. Room is small but it's all you need. Hotel staff are friendly and helpful, just across the street. Hostel was quiet and clean, basic amenities but what you would expect at a hostel. Close to so many things, we walked everywhere. Plenty of bars within a block. I would stay again.

6/10 Okay

Grazia

Liked: Cleanliness, staff & service
It was near everything and staff was available and present; the hotel is simple but it's ok. I did not like breakfast.
Stayed 2 nights in May 2023

6/10 Okay

Ian

Disliked: Cleanliness
Room wasn't cleaned properly on second day.
Stayed 5 nights in Apr 2025

2/10 Terrible

Janine

Disliked: Cleanliness, staff & service
It was not what we saw online. We did not get any sleep because the neighborhood was filled with people partying past 5am and the room was not soundproof. When we got to our hostel door there was a very large mound of smelly trash that looked like a fire hazard. Accommodations were sub-par.
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good reasonable priced hotel on a pedestrian street in the center of Madrid.

Small hotel run in conjunction with a second small hotel. Where I stayed was only rooms but the check in hotel was a very short distance away and also was the place in the morning for breakfast. My room was clean, the bed comfortable and the air conditioning did work. Also a nice little elevator. When I checked in, the people offered someone to help take my bag over to the hotel sleeping rooms and hence to my room, and since I am older, this was very appreciated. The breakfast itself was ample with a lot of choice in a buffet format. The coffee was especially good. The street this is located on is a very small pedestrian street but with several quite neat bars and restaurants where you can eat outdoors at night and sip an inexpensive wine. Several of the buildings have very beautiful exterior tile work that illustrates some of the people of the area and themes. The location is quite good for going to other places but is very much its tiny private area. This is by far one of the nicest places I have stayed in in the center of Madrid that is not too expensive.
Stayed 1 night in Sep 2022

2/10 Terrible

Josh

Disliked: Staff & service, amenities, property conditions & facilities
Getting to The hotel was a nightmare as no information was provided in advance. Guides and directions should have been emailed when booking was confirmed. No car access and parking is a far walk. Then trying to communicate and ask for help with staff was difficult. Tried calling and then said he’d send info over via text instead of telling us on the phone so we drove two 25 min laps around Barcelona bc I it’s so difficult to get to where you need to go. Room was so small, sheets and towels weren’t changed and we didn’t even get extra toilet paper.
Stayed 2 nights in Mar 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended location in heart of Madrid

Location, location, location. Frequent travellers, looking for comfort, cleanliness and the all important location. El Pasaje delivered on all. If you are in the city to see and experience the city then this if for you. Firm, comfortable bed, aircon, mini-fridge, safe, wifi, great shower. Everything you need. Within moments from the Hostal you have vibrant bars and restaurants but from our 'city' room, at the back of the property, we had undisturbed sleep. Within comfortable walking distance of all the major sights. Easy check in at Victoria 4, over the road. Staff friendly and helpful (very good English speaking, apologies for our lack of Spanish). Most helpful when we had a pre-booked taxi issue, nothing to do with the hotel, but the gentleman on reception (sorry, didn't get his name) was great at speaking to the driver etc for us. Gracias. If you want a swanky room with a great view, then look elsewhere, but if you want great value for money, clean, comfortable, in the heart of Madrid, then we would recommend this hostal.
Stayed 4 nights in Jul 2023

10/10 Excellent

Karime

Liked: Cleanliness, amenities, property conditions & facilities
La habitación muy bonita, muy limpia, algo pequeña pero súper cómoda. Queda a unas dos cuadras del oso y el madroño, una zona muy segura y muy céntrico, súper cerca de gran vía. El desayuno fue muy bueno! Super recomendado
Stayed 1 night in Dec 2025

4/10 Poor

EMMA

Disliked: Amenities, property conditions & facilities
Iba con mi marido y mi hijo y yo reservé en el hotel no en un edificio a 10 metros del hotel a parte de que la habitación era mini mini y no estaba adaptada para una familia de 3, horrible no recomendable ni por la ubicación
Stayed 1 night in Dec 2025