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Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World

5.0 star property
Eco-certified hotel with 3 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World

3 restaurants, dinner, brunch served; Spanish cuisine
Property preview
Rooftop terrace
Premium bedding, minibar, in-room safe, desk
Couples treatment rooms, Turkish bath, body treatments, Thai massages
Palacio de los Duques Gran MeliĆ” in central Madrid offers respite near the Royal Theatre. The spa specializes in Thai massage, and three restaurants serve authentic Spanish cuisine. Enjoy city views from the rooftop terrace, with attentive staff enhancing every stay.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Pet friendly
  • Parking available
The current price is ļæ„88,695
ļæ„97,564 total
includes taxes & fees
Oct 5 - Oct 6
Couples treatment rooms, Turkish bath, body treatments, Thai massages

Spa

The on-site spa has 3 treatment rooms including couples treatment rooms. The hotel's spa offers Thai massages and wellness treatments such as body scrubs, body wraps, and facials. Other on-site facilities include a steam room.

Couples treatment rooms, Turkish bath, body treatments, Thai massages
Red Level, Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Room options

Check availability for these dates

Tonight

Sep 15 - Sep 16
Check availability for tonight Sep 15 - Sep 16

Tomorrow

Sep 16 - Sep 17
Check availability for tomorrow Sep 16 - Sep 17
Available filters for rooms
Showing 44 of 44 rooms

View all photos for One Bedroom Master Suite Red Level

One Bedroom Master Suite Red Level | Living area | 49-inch LED TV with satellite channels, TV, pay movies

One Bedroom Master Suite Red Level

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Penthouse Suite Red Level

Penthouse Suite Red Level | Premium bedding, minibar, in-room safe, desk

Penthouse Suite Red Level

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Presidential Penthouse Suite Red Level

Terrace/patio

Presidential Penthouse Suite Red Level

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 130 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for The Royal Suite

Premium bedding, minibar, in-room safe, desk

The Royal Suite

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 200 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, 2 Bedrooms (Red Level)

Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms (Red Level)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Twin Beds

View all photos for Supreme Room

Supreme Room | Premium bedding, minibar, in-room safe, desk

Supreme Room

10.0 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, 2 Bedrooms (Red Level, 4+1)

Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms (Red Level, 4+1)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 4 Twin Beds

View all photos for Red Level, Junior Suite, Terrace

Premium bedding, minibar, in-room safe, desk

Red Level, Junior Suite, Terrace

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Red Level, Suite, 3 Bedrooms

Red Level, Suite, 3 Bedrooms | Premium bedding, minibar, in-room safe, desk

Red Level, Suite, 3 Bedrooms

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds OR 6 Twin Beds

View all photos for Family Room (3+1)

Premium bedding, minibar, in-room safe, desk

Family Room (3+1)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 38 sq m
  • Sleeps 4
  • 1 King Bed, 1 Double Sofa Bed and 2 Twin Beds

View all photos for Classic Room

Classic Room | Premium bedding, minibar, in-room safe, desk

Classic Room

9.8 out of 10
Exceptional
(11 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room (Red Level 2 adults+ 2 children)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Red Level 2 adults+ 2 children)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Room

Premium Room | Premium bedding, minibar, in-room safe, desk

Premium Room

9.6 out of 10
Exceptional
(24 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room

Premium bedding, minibar, in-room safe, desk

Family Room

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Red Level, Deluxe Room

Premium bedding, minibar, in-room safe, desk

Red Level, Deluxe Room

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Red Level, Junior Suite

Premium bedding, minibar, in-room safe, desk

Red Level, Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Red Level, Suite, 1 Bedroom

Red Level, Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Red Level, Suite, 1 Bedroom

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior King Suite With Terrace Red Level

Premium bedding, minibar, in-room safe, desk

Junior King Suite With Terrace Red Level

  • Sleeps 2

View all photos for Family Supreme Room

Premium bedding, minibar, in-room safe, desk

Family Supreme Room

  • Sleeps 3

View all photos for One Bedroom King Suite Red Level

Premium bedding, minibar, in-room safe, desk

One Bedroom King Suite Red Level

  • Sleeps 2

View all photos for Deluxe Red Level Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Red Level Twin Room

  • Sleeps 2

View all photos for One Bedroom Master Twin Suite Red Level

Living area | 49-inch LED TV with satellite channels, TV, pay movies

One Bedroom Master Twin Suite Red Level

  • Sleeps 2

View all photos for Classic Room

Premium bedding, minibar, in-room safe, desk

Classic Room

  • Sleeps 2

View all photos for Premium King Room

Premium bedding, minibar, in-room safe, desk

Premium King Room

  • Sleeps 2

View all photos for Supreme King Room

Premium bedding, minibar, in-room safe, desk

Supreme King Room

  • Sleeps 2

View all photos for Junior King Suite Red Level

Premium bedding, minibar, in-room safe, desk

Junior King Suite Red Level

  • Sleeps 2

View all photos for One Bedroom Master Suite Red Level

Lobby

One Bedroom Master Suite Red Level

  • Sleeps 2

View all photos for Premium Room

Premium bedding, minibar, in-room safe, desk

Premium Room

  • Sleeps 2

View all photos for Penthouse Suite Red Level

Premium bedding, minibar, in-room safe, desk

Penthouse Suite Red Level

  • Sleeps 2

View all photos for Classic Queen Room

Premium bedding, minibar, in-room safe, desk

Classic Queen Room

  • Sleeps 2

View all photos for Supreme Twin Room

Premium bedding, minibar, in-room safe, desk

Supreme Twin Room

  • Sleeps 2

View all photos for Junior Twin Suite Red Level

Premium bedding, minibar, in-room safe, desk

Junior Twin Suite Red Level

  • Sleeps 2

View all photos for Three Bedroom Suite Red Level

Premium bedding, minibar, in-room safe, desk

Three Bedroom Suite Red Level

  • Sleeps 8

View all photos for Presidential Penthouse Twin Suite Red Level

Premium bedding, minibar, in-room safe, desk

Presidential Penthouse Twin Suite Red Level

  • Sleeps 2

View all photos for Presidential Penthouse Suite Red Level

Premium bedding, minibar, in-room safe, desk

Presidential Penthouse Suite Red Level

  • Sleeps 2

View all photos for Deluxe Red Level Room

Lobby

Deluxe Red Level Room

  • Sleeps 2

View all photos for Two Bedroom Suite

Premium bedding, minibar, in-room safe, desk

Two Bedroom Suite

  • Sleeps 6

View all photos for Supreme Room

Premium bedding, minibar, in-room safe, desk

Supreme Room

  • Sleeps 3

View all photos for One Bedroom Suite Red Level

Lobby

One Bedroom Suite Red Level

  • Sleeps 2

View all photos for One Bedroom Twin Suite Red Level

Premium bedding, minibar, in-room safe, desk

One Bedroom Twin Suite Red Level

  • Sleeps 2

View all photos for One Bedroom Master King Suite Red Level

Premium bedding, minibar, in-room safe, desk

One Bedroom Master King Suite Red Level

  • Sleeps 2

View all photos for Royal Suite Red Level

Lobby

Royal Suite Red Level

  • Sleeps 2

View all photos for Junior Suite With Terrace Red Level

Lobby

Junior Suite With Terrace Red Level

  • Sleeps 3

View all photos for Junior Suite Red Level

Lobby

Junior Suite Red Level

  • Sleeps 3

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About the neighborhood

Located in Madrid Centro, a neighborhood in Madrid, Palacio de los Duques Gran MeliƔ - The Leading Hotels of the World is near a metro station. Royal Theatre and Thyssen-Bornemisza National Museum are cultural highlights, and some of the area's notable landmarks include Plaza de Oriente and Plaza de EspaƱa - Princesa. Don't miss out on a visit to Sabatini Gardens.
Visit our Madrid travel guideOpens in a new window
Map
28013, Madrid, Madrid, Cuesta de Santo Domingo, 5

What's nearby

  • Plaza de EspaƱa - Princesa - 1 min walk - 0.0 km
  • Gran Via - 3 min walk - 0.3 km
  • Royal Palace of Madrid - 5 min walk - 0.4 km
  • Plaza Mayor - 7 min walk - 0.6 km
  • Prado Museum - 3 min drive - 1.8 km

Getting around

  • Opera Station - 3 min walk
  • Madrid Principe Pio Station - 16 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 25 min drive

Restaurants

  • ā€ŖEl Rey De Los Tacos - ā€¬1 min walk
  • ā€ŖTierra Burrito Bar - ā€¬2 min walk
  • ā€ŖEl CafĆ© de la Opera - ā€¬1 min walk
  • ā€ŖBeer Station - ā€¬2 min walk
  • ā€ŖTap Room Opera - ā€¬2 min walk

About this property

Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World

Eco-certified hotel near Plaza de EspaƱa - Princesa
Located close to Royal Theatre and Plaza de Oriente, Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World provides a poolside bar, a rooftop terrace, and a coffee shop/cafe. Indulge in a body treatment, a body wrap, and a Thai massage at the onsite spa. At the 3 on-site restaurants, enjoy brunch, dinner, Spanish cuisine, and garden views. Free in-room WiFi is available to all guests, along with a garden and a library.
Other perks include:
  • A seasonal outdoor pool along with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • An electric car charging station, babysitting (surcharge), and a porter/bellhop
  • Concierge services, free newspapers, and tour/ticket assistance
  • Guest reviews give top marks for the helpful staff and location
Room features
All 180 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and laptop-compatible safes. Guest reviews highly rate the comfortable rooms at the property.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Designer toiletries, bidets, and hair dryers
  • 49-inch LED TVs with premium channels
  • Wardrobes/closets, balconies, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (EUR 35 per night)
  • Valet parking on site (EUR 35 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 42 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Corona Royal Gallery
  • JardĆ­n de los Duques
  • Vinoteca Montmatre

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Library
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Spa open daily
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 2 buildings
  • 6 floors
  • Banquet hall
  • Built in 1851
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property offers use of an 'Audi e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 80 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 42 per person
  • Valet parking fee: EUR 35 per day
  • Nearby parking fee: EUR 35 per night
  • Pet fee: EUR 80 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with MeliĆ” (MeliĆ”)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests must contact this property in advance with their vehicle registration number to enter the car-restricted zone surrounding the hotel.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Ambassador TRYP Madrid
Hotel Madrid Ambassador
Madrid Ambassador Hotel
Madrid TRYP Ambassador
TRYP Ambassador
TRYP Ambassador Hotel
TRYP Ambassador Madrid Hotel
TRYP Hotel Ambassador Madrid
TRYP Madrid Ambassador
Gran Melia Palacio los Duques Hotel Madrid
Gran Melia Palacio los Duques Hotel
Gran Melia Palacio los Duques Madrid
Gran Melia Palacio los Duques
Tryp Ambassador Hotel Madrid
Tryp Hotel Ambassador

Frequently asked questions

Does Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World?

As of Sep 15, 2025, prices found for a 1-night stay for 2 adults at Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World on Oct 5, 2025 start from ļæ„88,695, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World pet-friendly?

Yes, this property allows dogs (limit 2 total). There's a fee of EUR 80 per pet, per stay. Service animals are exempt from fees.

How much is parking at Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World?

Valet parking is available for EUR 35 per day.

What time is check-in at Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World?

Check-out is at noon.

Where is Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World located?

Located in Madrid Centro, this spa hotel is steps from Plaza de EspaƱa - Princesa and Royal Theatre. Plaza de Oriente and Sabatini Gardens are also within 10 minutes. Opera Station and Santo Domingo Station are within a 5-minute walk.

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Reviews

Palacio de los Duques Gran MeliĆ” - The Leading Hotels of the World Reviews

9.8

Exceptional

9.8

Cleanliness

9.6

Location

9.8

Staff & service

9.6

Eco-friendliness

9.8

Property conditions & facilities
Rating 10 - Excellent. 704 out of 817 reviews
Rating 8 - Good. 82 out of 817 reviews
Rating 6 - Okay. 20 out of 817 reviews
Rating 4 - Poor. 7 out of 817 reviews
Rating 2 - Terrible. 4 out of 817 reviews

Reviews

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel I have stayed in.
Stayed 5 nights in Aug 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 3 nights in Aug 2025

10/10 Excellent

Manny

Liked: Cleanliness, amenities, property conditions & facilities
Great service , clean hotel and an amazing spa
Stayed 2 nights in Jun 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay.
Stayed 4 nights in May 2025

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff!
Stayed 2 nights in Aug 2025

10/10 Excellent

Antony James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived we were looked after and made to feel very welcome. All the staff were attentive, efficient and thoroughly professional. No hesitation in returning to this hotel.
Stayed 4 nights in Sep 2025

10/10 Excellent

Deepankar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, rooms and service. Breakfast spread was fabulous as well.
Stayed 3 nights in Jun 2025

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property excellent customer service especially the staff!
Stayed 5 nights in Jul 2025

10/10 Excellent

Andrew Robert William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just back from a short stay. Excellent hotel overall with good dining options. What really stood out to us was the helpfulness and friendliness of all the staff we dealt with. The only minor quibble was that the gym, although quite well equipped, was a bit cramped.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, great service and location
Stayed 8 nights in Mar 2025

10/10 Excellent

Karen

Liked: Amenities
Fabulous location with close proximity to the Opera House, Palace and Gran Via (shopping). Wonderful staff, super comfortable rooms with fabulous black out curtains- slept like a baby! At night- hopped up to the 7th floor rooftop bar for an evening snack and drink with a wonderful view of the palace and opera house. Highly recommend!
Stayed 1 night in Sep 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Stay & highly recommend
Stayed 2 nights in Apr 2025

10/10 Excellent

pavneet singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel and excellent staff
Stayed 1 night in May 2025

10/10 Excellent

Edgar

Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio al cliente, muy amables
Stayed 3 nights in Jul 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Madrid

Nice hotel , great location and a lovely garden to sit out in with a cigar
Stayed 9 nights in May 2025

10/10 Excellent

Reeju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay
Stayed 3 nights in Mar 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. The terrace in the room was great!
Stayed 4 nights in Jun 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No spa
Stayed 4 nights in Aug 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful. Small pool though
Stayed 5 nights in Aug 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, service and wonderful people, ready to serve you.
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, fantastic breakfast, good size rooms for a family.
Stayed 5 nights in Feb 2025

10/10 Excellent

lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again. High quality service. Turn down at night with water, chocolate, and slippers was an excellent touch. Staff always greeted me by name. I did a Thai massage in the spa- top notch! The pool isn't amazing but we weren't really there for that.
Stayed 1 night in Aug 2025

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was spectacular. Instead 5 star, it should be rated. 10 star. The staff was unbelievable, courteous outstanding service to the customer
Stayed 2 nights in Jul 2025

10/10 Excellent

Merrill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very incredible service, food, the staff were truly amazing and welcoming, attending to all our needs.
Stayed 4 nights in Mar 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
A truly wonderful hotel in Madrid, staff most attentive and helpful, great food, would recommend to those looking for something special
Stayed 1 night in Mar 2025