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The Marco Polo

4.0 star property
Suburban hotel in Mackay with free parking

Choose dates to view prices

The Marco Polo in West Mackay offers a comfortable retreat with an outdoor pool. Guests enjoy WiFi and dry cleaning services for a seamless experience. Previous visitors consistently praise the attentive staff for taking care of their needs.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Laundry
  • Air conditioning
  • Free WiFi
The current price is ￥14,017
￥15,462 total
includes taxes & fees
Nov 16 - Nov 17

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Standard King Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2

View all photos for Standard Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

  • Sleeps 4

View all photos for Standard Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 3

View all photos for Standard King Room

Standard King Room | Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

9.2 out of 10
Wonderful
(40 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Private bathroom
Bathrobes
Hair dryer
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Deluxe Spa Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Spa Room

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Private bathroom
Bathrobes
Hair dryer
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Private bathroom
Bathrobes
Hair dryer
Coffee/tea maker
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Family Room

Standard Family Room | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Private bathroom
Bathrobes
Hair dryer
Coffee/tea maker
  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Deluxe Family Room

Deluxe Family Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Private bathroom
Bathrobes
Hair dryer
Coffee/tea maker
  • 44 sq m
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room, Multiple Beds

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Private bathroom
Bathrobes
Hair dryer
Coffee/tea maker
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe King Room

Deluxe King Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe King Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Private bathroom
Bathrobes
Hair dryer
Coffee/tea maker
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

  • Sleeps 5

View all photos for Deluxe Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 3

View all photos for Deluxe King

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe King

  • Sleeps 2

View all photos for Deluxe Spa

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Spa

  • Sleeps 2
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About the neighborhood

Map
4740, QLD, West Mackay, 46 Nebo Road

What's nearby

  • Caneland Central - 18 min walk - 1.6 km
  • Mackay Enertainment and Convention Centre - 20 min walk - 1.7 km
  • Bluewater Lagoon - 2 min drive - 1.9 km
  • Mackay Base Hospital - 2 min drive - 1.5 km
  • Harrup Park - 3 min drive - 2.2 km

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 7 min drive

Restaurants

  • ‪Hungry Jack's - ‬2 min drive
  • ‪Austral Hotel - ‬2 min drive
  • ‪Jamaica Blue - ‬3 min drive
  • ‪KFC - ‬3 min walk
  • ‪The Coffee Club Café - Caneland Central - ‬2 min drive

About this property

The Marco Polo

Hotel located in West Mackay
The Marco Polo provides dry cleaning/laundry services and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sun loungers
  • Free self parking
  • Concierge services, tour/ticket assistance, and luggage storage
  • A front-desk safe, smoke-free premises, and multilingual staff
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at The Marco Polo feature perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and bathrobes.
Extra amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 22-inch TVs with cable channels
  • Refrigerators, coffee/tea makers, and ceiling fans

Similar properties

Outdoor pool, open 7:30 AM to 8:00 PM, sun loungers
White Lace Motor Inn
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.4 out of 10, Very Good, 930 reviews
The price is ￥10,500
￥11,735 total
includes taxes & fees
Nov 24 - Nov 25
White Lace Motor Inn

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 15.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

Frequently asked questions

Does The Marco Polo have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–7:00 PM.

How much does it cost to stay at The Marco Polo?

As of Nov 14, 2025, prices found for a 1-night stay for 2 adults at The Marco Polo on Nov 16, 2025 start from ￥14,017, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Marco Polo pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Marco Polo?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Marco Polo?

Check-out is at 10:00 AM.

Where is The Marco Polo located?

Located in West Mackay, this hotel is within 1 mi (2 km) of Jubilee Park, Caneland Central, and Mackay Enertainment and Convention Centre. Mackay Regional Botanic Gardens and Artspace Mackay are also within 2 mi (3 km).

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The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 369 out of 698 reviews
Rating 8 - Good. 204 out of 698 reviews
Rating 6 - Okay. 84 out of 698 reviews
Rating 4 - Poor. 21 out of 698 reviews
Rating 2 - Terrible. 20 out of 698 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient on the Highway
Stayed 1 night in Jun 2025

10/10 Excellent

Jing

Amazing staff!
Stayed 1 night in Jan 2025

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute stop in overnight travelling north , clean, easy, accessible, dining , good price , comfortable Thanks
Stayed 1 night in Aug 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely location, and really clean and cozy rooms. Beautiful spot to stay for the night
Stayed 1 night in Jun 2024

10/10 Excellent

Kye

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpfull staff. Very clean room. On main road but quiet.
Stayed 1 night in Feb 2025

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, easy check-in. Clean and very comfortable room. Great bathroom. No noise from main road, although very early, noisy, departures by other guests were unwelcome. Would stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The room was neat and tidy and the bed very comfortable. The staff at check-in was also very welcoming. Would stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet - comfortable - Clean
Stayed 1 night in Dec 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing, enjoyable
Stayed 1 night in Sep 2024

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility with parking undercover at the front door.
Stayed 1 night in Jun 2024

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Burnie is the best friendliest host at any motel I’ve stayed at. The flowers at reception are as gorgeous as she is!!
Stayed 2 nights in Oct 2024

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Great overnight stop to refresh overnight. Comfortable bed.
Stayed 1 night in May 2023

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money
Stayed 1 night in Dec 2024

10/10 Excellent

Lang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy room. Comfortable bed and cold AC. Quite.
Stayed 1 night in Nov 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms
Stayed 1 night in Jun 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities
Great property which provides excellent value for money. Clean spacious room with everything required for eating in. Undercover parking is quite secure. Staff all very friendly. Easy to find and get in and out. Short drive into CBD. Highly recommended.
Stayed 1 night in Oct 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to put your head down.All there to make a comfortable rest
Stayed 1 night in Sep 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Beds are awesome
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the Marco! Check-in was a breeze. The lady working at the front desk was super helpful. Beds were super comfy. Clean room. We will be definitely staying here again next time we are in Mackay. :)
Stayed 1 night in Jul 2024

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Very soft bed, no good for anyone with a bad back. Freezer frosted up. Used soap still in the shower. But good value for money overall, if you don't mind a soft bed.
Stayed 1 night in Apr 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Easy and friendly check in. Comfy soft bed and good water pressure in the shower. Couple of little maintainence things need to be done, but overall a great value room. Not a lot of food options within walking distance, although there is a restaurant onsite and KFC 1km up the road.
Stayed 2 nights in Aug 2024

8/10 Good

Kylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet place to stay. Room serviced our needs for the night. Only small criticism was that there was only one remote for both air cons and both tvs so we had to keep going back and forth with them and the WiFi wouldn’t connect. And possibly could have done with spare blankets or thicker blankets on the beds.
Stayed 1 night in Sep 2024

10/10 Excellent

Manatu jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and polite Loved the service when arriving and during the stay Close to everything we needed and places to go One issue was just our fan was not working in room 8 but other than that it was a 4.5 star rated stay for us thank you very much Reception ladies hope to see yous again when we come back to stay again
Stayed 6 nights in May 2024

2/10 Terrible

Louise

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was in a disgustising state
Stayed 1 night in Nov 2024