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フロントにスタッフがいなくてチェックインできないまま外で1時間待たされた。シャワーの排水口の流れが悪い、ほこりっぽい、窓開けられない、

Sebastian at the reception was very caring and tried his best to solve our problems. People in the same situation should be aware of this, but we are very grateful to him. We came by car. There is a street parking system near the hotel, but it is quite expensive. Sebastian looked up a cheaper parking option for us. It was about 10 minutes away from the hotel by public transport, but he kindly explained in detail how to get back. There are a few steps at the entrance of the hotel, and the room we booked had no elevator, so we had to use the stairs. It was hard with a baby, a stroller, and two suitcases. However, Sebastian helped us every time, and he even checked with their sister hotel to see if there was a room with an elevator available. We were not used to European hotel conditions and had not researched enough beforehand. Even so, we truly appreciated Sebastian’s kind and humorous support

空港内で チェックインの場所がわかりづらく、やっとたどり着いたら人が居なくて 違う場所を探して行った。 部屋は広くて快適だった。

とっても良かった。他の施設で思ったことはないが、初めてまた使いたいと思った。

Clean, Quiet, perfect to stay.