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"I can't say enough about the staff at this hotel. They were fantastic!"

"A basic hotel, in many ways more like a hostel. Our room was furnished with 3 single beds which were comfortable. We had an ensuite toilet and shower, though there was no hot water on our final morning. No clothes storage, just a couple of hangers on pegs. Breakfast was an adequate buffet to with ham, salami, turkey, cheese, tomatoes, cucumber, fruit salad, boiled eggs. Bread for slicing and a toaster, fruit juices (from concentrates or powders) and coffee machines. There was a water boiler on the reception area for guests to make their own hot drinks (with their own coffee or tea bags and milk)"

"The only drawback with the stay was that they were renovating on many of the floors. Places were closed off."

"With such a large group checking in at the same time, the front desk staff handled the situation professionally and patiently assisted each guest in settling in quickly. The rooms were clean and cozy, with excellent amenities, and the hotel's central location was very convenient. I truly appreciated that they let us leave our luggage at the hotel, which spared us from carrying it on our short trip to Wengen. This made the trip much more enjoyable for everyone. I would especially like to thank Noraly and Nadim for going above and beyond to help my teammates resolve their issues."

"We paid for a deluxe room. When we finally got the room, we found that the bathroom didn't have a door (maybe it's a new concept...), but the worst part was that the coffee maker, cups, and coffees were in the bathroom, right in front of the toilet! We asked to be transferred to another room and they moved us to a much smaller one. We asked about a credit, but according to them, "it was the same category." In short: my experience was bad. I don't recommend it."

"We absolutely loved staying here! We were in Luzern for 2 nights. We were greeted with a hearty welcome by our host, Bangin Salih, with a warm smile, a welcome map and public transport tickets (which included a 20% discount on many tours) We chose to purchase the breakfast buffet and it was DELICIOUS and the cost was a huge savings too! If we return to Luzern we would definitely choose to stay here again. Thank you Bangin, Thank you Royal Luzern Hotel!"

"The location was great, everything was so close including the train station. The breakfast was also great! "

"Perfect location. Extremely friendly and helpful staff and the included breakfast was a treat! Comfortable bed and very clean. "

"This hotel-chateaux is in a perfect location. The view from its restaurants and bar are the best in Luzern!"