Is VISIONAPARTMENTS Lucerne Neustadtstrasse pet-friendly?

No, pets are not allowed at this property.

How much is parking at VISIONAPARTMENTS Lucerne Neustadtstrasse?

VISIONAPARTMENTS Lucerne Neustadtstrasse doesn't offer parking.

What time is check-in at VISIONAPARTMENTS Lucerne Neustadtstrasse?

Check-in start time: 3 PM; Check-in end time: midnight.

Where is VISIONAPARTMENTS Lucerne Neustadtstrasse located?

Located in the heart of Lucerne, this hotel is within a 15-minute walk of Museum Sammlung Rosengart and Chapel Bridge. The Swiss Path and Jesuit Church are also within 15 minutes. Lucerne (QLJ-Lucerne Train Station) is 12 minutes by foot and Lucerne Station is 12 minutes.

VISIONAPARTMENTS Lucerne Neustadtstrasse Reviews, Deals & Photos 2025

6/10 Okay

Anita

Sep 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very clean room but extremely small. Looked like they tried to use every inch of space available. We booked this last minute and had good response from the team for a convenient check in. Train noises stop at night so we slept fine. This might be a problem for light sleepers as the trains are loud at 5am.

Stayed 2 nights in Sep 2025

6/10 Okay

Livia

Jun 17, 2025

noisy

Stayed 5 nights in Jun 2025

4/10 Poor

Marine

Jun 18, 2025

Liked: Cleanliness

Disliked: Staff & service, room comfort

Expensive and loud

Extremely expensive for the place - far from the city center and have constant and loud train noise.

Stayed 2 nights in Jun 2025

4/10 Poor

Kylie

Jun 4, 2025

Liked: Cleanliness

Disliked: Staff & service

We were in the corner of the apartment and it was so hot (no AC). It was so loud even with the windows closed from the trains. We wanted to keep the window open though because it was so hot in the room.

Stayed 2 nights in Jun 2025

6/10 Okay

Eliane

Sep 9, 2024

Liked: Cleanliness

Very small but central, close to station so loud from the trains. AC did not work so we needed windows open.

Stayed 3 nights in Aug 2024

2/10 Terrible

Daniel

Jun 22, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away from this place. There is no AC in the rooms, only a regular ventilation system which is useless, making it extremely hot inside. Located 5 meters from the railroad so extremely noisy too. The worst part by far was the amount of bed bugs. Before going to bed they were already crawling on pillows and quilt. Had to leave the place in the middle of the night to find another accommodation.

Stayed 2 nights in Jun 2025

8/10 Good

CHUNHUI

Jun 12, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room is nice, but no AC just fan. Sometimes its quite hot there

Stayed 2 nights in Jun 2024

8/10 Good

Keli

Jun 24, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very easy check-in. Location was perfect. Able to park a block away. Very noisy with construction beside property early in the morning. Lots of train noisy but that wasnt too bad and calming sound. We did not see a spa which was adverised.

2/10 Terrible

Iyad

Jul 29, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience

Toilet no room to use. Everything falling apart - door handle and drapes coming off. Bed doesn’t fit 2 people. They also had a towel for 1 person and I asked housekeeping and she said that I have to request it online which means they would deliver the following day. How are they advertising 2 people but have towels for only 1 person? No hand soap. Had to use dish soap to wash my hands. Absolutely horrible. The check in code didn’t work when we got there and waited 1 hour outside the door to get the new code emailed to me. They said it was a glitch in their system. Overall hotels.com should not offer this terrible hotel /apartment. Also the trains pass every 30 seconds and can’t sleep with the noise. It is literally on the train track.

Stayed 2 nights in Jul 2025

4/10 Poor

Michael

May 9, 2024

Liked: Property conditions & facilities

Disliked: Cleanliness, staff & service

The place is not bad. But when you traveled from another country and have been awake for 24 hours and check in to find a bed with a wet feces/vomit stain and have nobody there on the premises to get you a new room or new pillows, sheets, and a blanket. Not good. I literally slept in my clothes, using a bath towel as a pillow after I took the filthy linen off the bed and flipped the mattress. They provided me with new linen the next morning and the place was small and nice. That was just an absolutely horrible first impression to make on a tired traveler just looking to have a comfortable sleep. They gave me a small care package the next day which was nice but I would have much preferred an unsoiled bed when I checked in.

Stayed 2 nights in May 2024

6/10 Okay

Ania

Sep 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The apartment is quite small but clean and they managed to use every spot. Thankfully the windows are thick! The noise from the trains below is constant and a lot. With the windows closed only hear a few really loud ones. There needs to be some hooks in the shower as there is nowhere to hang a towel. The location is aprox 10 min walk to train station and convenient to town centre

Stayed 2 nights in Sep 2025

4/10 Poor

Marylene

Sep 23, 2025

Buanderie

Stayed 2 nights in Sep 2025

6/10 Okay

Shailesh

Jul 26, 2025

Disliked: Staff & service, property conditions & facilities

Stayed 2 nights in Jun 2025

2/10 Terrible

Marie-Ève

Jul 22, 2025

Disliked: Amenities, property conditions & facilities

Chambre minuscule, excessivement chaude et directement située à côté de la gare. Les trains sont très bruyants, nous avions la fenêtre ouverte, car la température de la chambre était insupportable. Nous avons très mal dormi. Je ne recommande pas.

Stayed 2 nights in Jul 2025

6/10 Okay

Karin

Jul 19, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Saknades AC. Luddar utan stoppning. Annars riktigt bra. Utmärkt läge.

Stayed 2 nights in Jul 2025

10/10 Excellent

Adele

Jul 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything I needed. Really convenient and useful kitchenette and laundry. It was very hot so a cooling unit would be useful rather than just a fan.

Stayed 5 nights in Jul 2025

6/10 Okay

Fernanda

Jun 27, 2025

Liked: Cleanliness

Já reservamos o local sabendo da proximidade com a estação e realmente o barulho é alto. Porém, não foi algo que nos incomodou TANTO. Ha um ar condicionado no quarto, mas eles nao resfria o apto, solicitamos um ventilador previamente e ele foi entregue mas tb não era dos mais potentes, nossa sorte foi que durante nossa estadia choveu durante a noite em Lucerna e isso ajudou a resfriar o quarto. Não há recepcão no local, vc recebe um codigo de chekin via email, portanto tenha uma boa rede de internet e faça os procedimentos prévios para não haver problema nessa etapa. O ponto mais critico da nossa estadia foi que a porta do box do banheiro não permanecia fechada sozinha e formava uma aguaceiro no chão, e ai precisavamos nos revezar pra segurar a porta enquanto o outro tomava banho. Teve um dado momento da estadia que o codigo nao abriu a porta geral do edificio, mesmo digitando corretamente e só conseguimos adentrar quando outro hospede entrou, oq poderia ter sido um grande problema caso fosse de madrugada ou se ninguem chegasse. Entramos e saimos novamente e o codigo voltou a funcionar "do nada". No geral, as informações do anuncio condizem com a realidade e o valor cobrado nos fez optar por essa acomodação, que não era a melhor do mundo, mas atendeu as nossas necessidades.

Stayed 2 nights in Jun 2025

6/10 Okay

Raquel

Jun 13, 2025

Disliked: Cleanliness, room comfort

As fotos sao bem diferentes, o lixo da cozinha da hospedagem anterior nao havia sido retirado. Ficamos cinco dias e nenhum momento mesmo apos solicitado os lixos sao retirados. Quarto pequeno demais, box mal conservado, cama barulhenta, tapete sujo. Positivo: atenderam pedido de troca de toalhas e travesseiros extras. Localizacao boa, otimos restaurantes e comercio proximos e proximo da estacao de trem.

Stayed 5 nights in Jun 2025

2/10 Terrible

Robert

Jun 10, 2025

Liked: Cleanliness

Disliked: Staff & service, room comfort

Avoid Vision Switzerland

Our room was situated above the train tracks. We heard trains all day and night. The room was so hot we couldn't close the window to block the sound.

Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveler

Jun 2, 2025

Liked: Cleanliness

Disliked: Room comfort

Not the greatest experience

Pros: Staff was responsive to emails. Room was clean. Cons: The info provided on hotels.com states that (1) customers would receive a secure link to upload ID for check-in, but I didn't receive the link until I emailed a week prior to my arrival date; (2) customers can receive special access instructions if checking in outside of regular check-in hours, but I didn't receive any special access instructions even after a few inquiries. The email stated that I would receive the access code the day of my arrival. At 9:30 a.m. on the day of my arrival, I still had not received any access code. So I had to email to follow up. They responded within 3 hours but there was no mention of checking in at irregular hours. So I waited until the regular check-in hours. A few items (shower head holder, kitchenette faucet, sound bar anchor) were not securely attached. The welcome guide in the room suggests customers to email them, so I did so that I wouldn't be held responsible in case anything happened. It also asked us to check against their inventory list, but I didn't see the inventory list until after I emailed. There was no/poor AC/ventilation. The room was so warm that we had to open the window to sleep. But because it was so close to the train station and there was a train every 3-4 minutes, we eventually had to close the window. But the room was so hot with the window closed, meaning we couldn't sleep one way or the other. Room was small but we were aware and could handle that.

Stayed 3 nights in May 2025

2/10 Terrible

Erick

May 28, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The walls are dirty, the AC did not work. The curtains were dirty. The noise from the trains is really bad.

Stayed 2 nights in May 2025

8/10 Good

Vincent

May 23, 2025

Liked: Staff & service, property conditions & facilities

It was convenient as a last minute booking. Very close to the tram stop. Has accessibility lift for luggage going up the stairs, and lifts. Can get a bit noisy during the late afternoon and night, many people out in the corridors, but otherwise value for money. The staff wouldn't give us the full room we booked at the start but they managed to fix the problem in the end. There were broken hooks on some of the beds and had limited coat hangers.

Stayed 2 nights in May 2025

6/10 Okay

Linda

May 15, 2025

Liked: Cleanliness, staff & service, amenities

Unser Zimmer war sehr klein, aber vollkommen in Ordnung für zwei Nächte. Alles war sehr sauber. Auch der Check-In bzw die Daten per Email schicken, um rechtzeitig den Code für die Tür zu bekommen, hat problemlos funktioniert. Die Umgebung und Lage waren gar nicht so schlecht, aber durch den Bahnhof ist es sehr laut. Die Zimmer sind praktisch direkt über den Bahngleisen, die Züge rattern im 2-3 Minutentakt vorbei. Obwohl wir im März da und die Nächte kalt waren, war es sehr heiß in den Zimmern, so dass wir Nachts die Fenster öffnen mussten. Das wäre halb so schlimm, wenn die Klimaanlage funktionieren würde, damit man wegen dem Lärmcl die Fenster geschlossen halten kann. Aber es schien mir eher wie ein Gebläse als eine richtige A/C. Ergo: kaum Schlaf gefunden.

Stayed 2 nights in Apr 2025

8/10 Good

Manuela

May 11, 2025

Gut

Stayed 2 nights in May 2025

10/10 Excellent

CRISTIANO

May 5, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Struttura ben tenuta...spazi ridotti ma con tutto il necessario...un nido...parcheggio nelle vicinanze a pagamento custodito...fuori dal centro citta...cucina con tutto l'occoŕente...

Stayed 2 nights in May 2025

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