Lucca City Hall

Room spacoous, lights not very convinient

My husband Felix and I had the pleasure of celebrating both our wedding anniversary and my birthday at The Moon Boutique Hotel in Florence, and we couldn’t have asked for a more perfect experience. From the moment we arrived, the warmth and professionalism of the staff made us feel truly welcomed. A special mention goes to the tall gentleman with glasses from Calabria—his courteous demeanor and exceptional customer service stood out throughout our stay. He went above and beyond to ensure we were comfortable and well-informed, adding a personal touch that made our visit even more special. The housekeeping team deserves equal praise. Their attention to detail was remarkable, and our room was consistently immaculate, creating a serene and luxurious atmosphere that enhanced our celebration. The Moon Boutique Hotel is more than just a place to stay—it’s a haven of elegance, comfort, and genuine hospitality. We left with beautiful memories and deep appreciation for the team that made our milestone moments unforgettable.

My wife and I are frequent travelers and we can truly say that the Bernini Palace in Florence/Firenze, Italy, was one of the best hotels we have ever stayed in! The staff were very professional, attentive, friendly, effective, and very engaging. Everyone we encountered was excellent. We couldn't have been more pleased with our time at the Bernini. The hotel itself is gorgeous. Very tastefully decorated, clean, inviting, etc. The room was perfect. We were given a free drink at the bar upon arrival, plus a free bottle of wine. The breakfast buffet was superb, with the dining staff, as with all the staff we encountered, were excellent. Two people we do want to call out as being very helpful and friendly were Simonetta and Yuri -- wonderful!