6/10 (普通)
Dany、Clifton
家族旅行
2025 年 8 月 31 日
良かった点 : 清潔度、設備とサービス
気になった点 : 施設のコンディションと設備
The actual building and pool area is amazing. The pool is new and the nicest I’ve ever been in. The staff is always cleaning. The issue is with the unit and the property manager Stacey. Initially we were assigned a unit that was not cleaned. Then we were given another unit. I Never met her. Wouldn’t speak with me on the phone. One of the bedrooms had no AC the entire week. She was aware of the situation and a maintamce person came to unsuccessfully fix it. Curtain rods broken. Broken soap dispensers. When we asked for toilet paper and supplies never came so we purchased our own. When we asked for a partial refund for the broken AC she responded to my messages through Expedia. She took days to respond to Expedia directly only to tell them no refund will be issued. Terrible host in every aspect.
Dany
2025 年 8 月に 7 泊滞在
