2/10 Terrible
HELENA
Traveled with family
May 15, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
The bed sheets and pillows were clean which was nice. Location was convenient, security cameras reinforced a sense of safety. The nighttime was quiet and peaceful.
Hole in curtains covering windows to outside. Curtain open close rope not working hanging out of track. Entry Door dirty - filthy inside and out. Stench of smoke old musty smell with hint of marijuana in room, could not be aired out. Dirty sink bathroom, stains around bathtub moisture or mildew with discoloration. Overnight stay caused me to cough and produce unusual amount of phlegm for about 6 hours after leaving the room. Door to bathroom could not be closed , door seemed sagged or skewed or the door frame tilted or shifted - to the point where the door could not be closed leaving 3 inch open gap. Everything looked like it was falling apart. Walls had indications of mold on ceiling. We chose to drive back that night instead of sleeping overnight - and then traveling in the morning, rather than sleeping again in that room - even though we paid for two (2) more nights.
Even though I signed on a non refundable agreement - there was a verbal component regarding early check out from one manager and promised refund - general manager would not authorize and honor that verbal promise. Concrete walkway with major chips exposing 6 inches of rebar , rebar showing. Internet cut out every 15 minutes -almost like clockwork - without warning or so, so lot of cell data was consumed adding to the expense. Not recommended.
HELENA
Stayed 3 nights in May 2024