4/10 Poor
MIRKO
Traveled with family and small children
May 23, 2024
Liked: Staff & service
Disliked: Cleanliness
Room we first got smelled terribly of smoke in a non-smoking room. Staff at the front desk was very helpful and accommodating and got us a new room just down the hall. Sadly, didn't help. Next room may have even been worse but the smell was now smoke and cleaning chemicals. Didn't want to ask for a third room now as I'm sure it would have been the exact same.
The room got worse through the night as it seemed like vents were sending in smoke through the bathroom. Went in there to shower in the morning and it smelled as if someone had been smoking in there the whole night. Our clothes reaked of smoke by the time we were in the next hotel free of those smells. Wife and kids woke up all congested, just not a great night at all.
Didn't help that the PGA championship was in town and we didn't know. This hotel was twice as expensive as another weekend.
Breakfast was solid, with plenty of options and staff were friendly and helpful.
If all the rooms are like this then this is a big issue. Never been to a hotel where the rooms were this bad. Hope it gets fixed for future customers.
MIRKO
Stayed 1 night in May 2024