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「Terrible service, especially from the hotel restaurant and reception staff. For two days, our room key card did not work. We had to go to reception 5–6 times a day, and every single time we had to wait for a member of staff to come and open our room for us. The staff were extremely rude and unhelpful. Instead of actually resolving the problem, they kept giving us new key cards, which failed every single time. The room was also not clean. I am attaching photos of a cockroach that was walking...

「Magnifique hôtel dans un quartier moderne.」

「Chambre propre personel qualifie mes remerciements vont vers la reception surtout.」

「We had a really good stay in this Riad. We booket last minute. But they made sure we’d get picked up at the airport and was ready to meet us when we got to the the medina. We loved our stay, the service is really good. Always smiling and willing to help. The breakfast was really lovely op on the rooftop. The Riad is very beautiful and authentic, lovely rooms. Overall we loved our stay. Thank you so much.」

「I was expecting a 5 star hotel , I got a three star room in a 5 star dirty club」

「友人たちとグループで泊まりました。ワッツアップでグループを作るように求められたり、登録が終わってないと遅い時間に電話がかかってきたことには驚きましたが、ウェルカムドリンク（お茶）やお菓子の提供、24時間、フロントで飲むことができるコーヒー、部屋の清潔さは素晴らしかったです。」

「The staff was very friendly, helpful and attentive. The property was all pretty nice and beautiful. It was located in a great part of Marakesh and was a great destination by itself.」

「Front staff’s attitude when we check in was very arrogant and no hospitality at all. 」

「Hôtel propre, nourriture variée et bonne. Attention aux détecteurs de fumée dans les chambres proches de la salle de bain qui peuvent se déclencher avec la vapeur. Dommage que dès le Check out, les bracelets sont coupés sans même demander aux clients s’ils ont leur vol dans l’immédiat ou pas. Dans d’autres hôtels all in, ils en tiennent compte!」

「Contact met het personeel zowel online als offline was moeilijk, ze vergeten je of antwoorden gewoon niet. Voor de rest wel een goed hotel」