The neighborhood was a bit rough, but generally this didn't cause any problems. I liked the look and cleanliness of the house. We only had to drive around 1 man passed out in the alley. We ran out of batteries for the front door lockbox, and they were extremely prompt on replacing those batteries. Excellent service on this aspect. The description stated the kitchen was fully stocked, but all of the pans were missing handles or the handles were VERY loose. There were only enough plates and flatware for a portion of our group to eat at once. I understand this was being remedied eventually, but I'm rating based off of our experience (lacking). This was a major problem for us because we were trying to save money by not eating out. However they were extremely not prompt on bringing the kitchen up to expectations. Quiet hours for our VRBO were not respected by the neighbors that had 3 back-to-back-to-back nights of: world cup partying, quincinera (with DJ and karaoke) , and end of school celebrations (with mechanical bull).The upstairs showers had a very limited hot water heater capacity. Our group of 9 was unsuccessful at getting through any night with hot showers due to the recovery time.