4/5 Good
Helen, York
Traveled with family and small children
3 Oct 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really lovely hotel - the staff were very friendly, especially for breakfast. The processes in place for Covid were brilliant, lots of hand sanitising spots, one way system and staff were really good at 'enforcing' them (e.g. wearing a mask in all public areas).
What let it down was the size of the room. We booked a 'classic double' and the room was far from what we expected. Having lived in Teddington for a few years before moving away recently, we had many friends and family stay at The Lensbury when visiting and they always recommended it.
We were allocated room 217 which had a small double bed and not an awful lot of floor space (the door only just opened before hitting the bed). As a family of three with a toddler this was a challenge, especially sleeping in such a small space.
Although surprised I assumed this was the normal size of the rooms so didn't question it - but on the last morning we passed by other rooms on the floor with their doors open in order to be cleaned. They were considerably bigger. The one next door was quite easily twice the size.
When I enquired about this at reception I was told that the rooms did all differ in size, which I understand, but if I wanted a 'big' double I had to ask when booking.
We had friends stay at the same time and they had booked the same thing - and received a room with two (normal sized) double beds! Luck of the draw?
It definitely left us feeling a bit disheartened. If you book, ask to not have room 217!
Stayed 2 nights in Sep 2020