We had an amazing stay at the Sanderson Hotel. The customer service was fantastic. We were greeted by Heidi on reception, who was immediately warm and welcoming. As it was my daughter’s birthday, we received an upgraded room and Heidi sent cakes up to our room, with a personalised note. Little touches that made our stay extra special. The gentleman on the door of the hotel were lovely too. Taking our cases, arranging valet parking, getting a taxi for us, again, all very much appreciated.
The lady on reception (didn’t get her name unfortunately) when we left on Friday was equally lovely. Again, making us feel as if nothing was too much trouble.
The only disappointing aspect was the bathroom. It was very cold in comparison to the rest of the room and although housekeeping arranged for a (very dirty) portable radiator to be sent up to our room, there was nowhere to plug it in. In such a beautiful hotel, a luxurious bathroom experience would have been nice.
However, this does not detract from the wonderful hotel Sanderson is and the staff working there, who are a credit to it.
