2/10 Terrible
Sonum
Jul 20, 2020
Disliked: Staff & service, room comfort
Worst hotel I have ever stayed in
The man on reception was incredibly rude and unhelpful. When I arrived he looked up at me gormlessly and said I don't have your reservation. I showed him email confirmation as well as a receipt of payment. He just blankly said its not on my computer screen. I said do you want to check the confirmation number etc. He then miraculously found the booking.
The room key would only last for about an hour so you'd constantly need to keep going back to reception for new one.
In the room there was no toiletries, not even just a bar of soap. No water in the room and the tap water was not drinkable.
On day 2 of my stay I came back at 11pm after a long day at work, just wanting to go to sleep. As I pulled in to the car park the rudest man pulled the gate forward and started screaming at me to use the other car park entrance. Which no one would have any idea there was a second entrance as it wasnt signposted and was slightly further up the road.
The cleaners would knock on the door but walk into the room at the same time not waiting for your response.
On top of all of that , the hotel had construction work going on , which they didn't advertise or tell any of their guests. So after working all night, i got back to my room for some sleep, only to have a huge drilling noise all day going on! If they had told us there was construction work going on we wouldn't have booked a room there. On top of that they were still charging £63 a night for a shody room with construction noise banging.
Sonum
Stayed 2 nights in Jul 2020
