2/10 (非常に不満)
宿泊されたお客様
出張
2025 年 8 月 19 日
気になった点 : 客室の快適度
TERRIFYING EXPERIENCE! AVOID!
WE FOUND A STRANGER LIVING WITHIN A LOCKED ROOM AT 2AM! Upon arriving to the house we saw an upstairs bedroom light on, in a locked room which then turned off. We thought nothing of it despite being abit scates. Then at 2am i got up and went to the toilet and the light was visible as i approached the locked bedroom. As the floor creaked the light suddenly turned off again as if someone heard me appraoching and panicked! Terrifying experience! No locks on any of our doors so all of our possessions were vulnerable. No mention of sharing the house with ANYONE beforehand or on the ad (advertised as 'Entire house')! Upon complaint, property managers completely ignored our concerns and refused to take the matter seriously, saying 'it might be the owner but dont worry he wont go in your areas'. This is ridiculous as the room in question is isolated on the 1st floor so it would be impossible for him not to. We had no idea who was in the house and it could have been anyone for all we knew. Absolutely unacceptable and so unsettling, creepy, and unsafe. Also very dissapointed in hotels.com's feeble attempt at an investigation - a couple of days attempting to contact the host and being ignored and then giving up, despite agreeing with how horrific the situation was. We will be attempting to take this further!
In addition to this, black mould found next to the (broken) single bed and rubbish bags strewn along the drive upon entrance. Avoid this property at all costs!
宿泊されたお客様
2025 年 8 月に 3 泊滞在