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Mercure London Heathrow Hotel

Photo gallery for Mercure London Heathrow Hotel

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In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board

Overview of Mercure London Heathrow Hotel

UNESCO Sustainable Property

Mercure London Heathrow Hotel

4 out of 5

3.5/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
UB3 1LP, England, Hayes, Shepiston Lane

Explore the area

  • Popular LocationStockley Park2 min drive
  • Popular LocationBrunel University7 min drive
  • AirportLondon (LHR-Heathrow)8 min drive
  • Popular LocationOsterley Park and House8 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Sun, Apr 18 - Thu, Sep 30.

About this area

Hayes

In the suburbs and near a metro station, Mercure London Heathrow Hotel is in an area with great airport proximity. Hampton Court and Olympia Conference and Exhibition Centre are notable landmarks, and some of the area's popular attractions include Thorpe Park and Legoland. Royal Botanic Gardens, Kew and Pinewood Studios are not to be missed. Spend some time exploring the area's activities, including golfing.
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Map

What's nearby

  • Stockley Park - 2 min drive
  • Brunel University - 7 min drive
  • Osterley Park and House - 8 min drive
  • Syon Park - 13 min drive
  • Twickenham Stadium - 26 min drive

Getting around

  • Hayes & Harlington Station - 2 min drive
  • Heathrow Terminals 2 & 3 Underground Station - 5 min drive
  • Heathrow Airport (LHR) - 8 min drive

Restaurants

  • Borders Restaurant – Restaurant with a bar. Serves breakfast and dinner daily. Kids' menu available.
  • Borders Lounge – Restaurant with a bar. Serves brunch, lunch, dinner, and light fare daily. Kids' menu available.
  • Outside Seating Area – Alfresco dining restaurant. Open daily.

About this property

Mercure London Heathrow Hotel

Eco-friendly Hayes hotel in Pinkwell, near Stockley Park
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/café, a conference center, and self parking. All 184 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and flat-screen TVs with satellite channels. Other amenities available to guests include room service, hair dryers, and laptop-compatible safes.
Mercure London Heathrow Hotel offers 184 accommodations with laptop-compatible safes and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 12.50 per day)
  • Limited onsite parking
  • Limo/town car service

Food and drink

  • Breakfast available for a fee: GBP 10.00 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • French
  • Hindi
  • Italian
  • Polish
  • Romanian
  • Spanish

Business services

  • Business center
  • Conference center
  • Meeting rooms - 6

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Stair-free path to entrance

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

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Policies

Check-in

Check-in from 2:00 PM - noon
Early check-in subject to availability
Early check-in fee: GBP 10.00
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 10.00
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.

Renovations and closures

This property is closed from April 18 2021 to September 30 2021 (dates subject to change).
Due to COVID-19, this property’s food and beverage options may be limited.
The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
  • Fitness facility
  • Restaurant
The following facilities are closed on Friday and Saturday:
  • Fitness facility
  • Restaurant

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 10.00 per person (approximately)
  • Self parking fee: GBP 12.50 per day
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Comfort Heathrow
Comfort Heathrow Hotel
Comfort Hotel Heathrow
Heathrow Comfort
Heathrow Comfort Hotel
Hotel Comfort Heathrow
Mercure London Heathrow
Comfort Hotel Heathrow Hayes, UK - Greater London
Mercure London Heathrow Hotel Hotel
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel
Mercure London Heathrow Hayes
Mercure London Heathrow
Mercure London Heathrow Hotel Hayes, UK - Greater London
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel Hotel Hayes

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 197 out of 973 reviews
5 - Excellent 20%
Rating 4 - Good. 363 out of 973 reviews
4 - Good 37%
Rating 3 - Okay. 257 out of 973 reviews
3 - Okay 26%
Rating 2 - Poor. 87 out of 973 reviews
2 - Poor 9%
Rating 1 - Terrible. 69 out of 973 reviews
1 - Terrible 7%

3.9/5

Cleanliness

3.8/5

Staff & service

3.7/5

Amenities

3.6/5

Property conditions & facilities
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It was a really great hotel. I stayed long-term while waiting to take an exam. Very comfortable place, everything was great. Heat and air con are completely at your control in the room, no games like in some hotels. Windows actually open a bit for fresh air too (has a security lock so they can’t be opened all the way). The refrigerator actually works pretty well also, usually they are just barely a chiller but this was a bit colder. Convenience stores up the street, large grocery store a bit of a walk but fine. Bus stops to take you to tube stations are a short walk away. Nice, quiet place. Thank you!
Stayed 22 nights in Apr 2021

4/5 Good

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No central air and room is small, but staff is friendly and location is convenient!
Stayed 1 night in Apr 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel!
The Hotel is wonderful!
Stayed 9 nights in Apr 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff, but further away from airport.
Great, near the motorway, better not to take room close to that. Close to amenities. And helpful staff
Stayed 10 nights in Apr 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating
Super accommodating staff made me feel extremely welcome I will be back to this location. Thank's to Nicholas, Jordan, Clinton, and Xec you made me feel more welcome than any other hotel I have visited.
Stayed 16 nights in Mar 2021