Patris was very helpful, coordinating with us as we landed in London, helping to move the bags into the apartment and ensuring we had some basic supplies, cereal, fruit, coffee, shampoo etc. This is a great location, especially for attending the Horse Show at Olympia. Flat was very comfortable and pretty well equipped and we spent a great deal of time relaxing there. Some suggestions for minor improvements. 1. Hooks in the bathrooms for robes, 2. Hooks in the hallway for heavy winter coats, 3. Safety rubber mat for the bathtub, 4. Working plugs for both sinks to save water, 5. Not sure if the oven works but we had no success with it, 6. Ice cube trays for the freezer, 7. Getting the downstairs key to work was sometimes difficult.
Overall a very good stay in a property that we would recommend to others.