"It’s our second time here in Park Plaza Westminster. I love how spacious the rooms are. I booked a studio room for 3 persons. Location is tops, near the London Eye and Elizabeth Tower. There are bus stops between a 3-5 min walk. Nearest underground is Waterloo which is an 8min walk."
"Room was dirty, so many issues. Had to switch rooms twice. Was given a room with dirty sheets was given another room with Beatles. At least there were no bedbugs was getting emails about being checked out during my stay. If I knew better, I would’ve stayed somewhere better but it was OK for the price. Also, the air-conditioning did not work during the day. Great location, though easy to get to and from Heathrow and anywhere else in the city."
"Broken AC (in a heat wave). 2am someone in fixing it. Gum stuck to table at check in. Had to call for towels everyday, room was cleaned once in 4 nights (requested daily). Took absolutely forever to check in with no explanation just disappeared for 15 minutes. We had to laugh it got so bad. Too bad, used to really enjoy his hotel and it’s just gone so downhill."
"Just a wonderful hotel run by wonderful people! We loved our stay and recommended this hotel to anyone visiting London. They made our 20th anniversary trip extra special!!"
"Overall a good experience. It was cheaper than most London options, and was right next to uber boat and bus stops, making travel into the city center convenient."