2/10 (非常に不満)
ANTONIO
グループ旅行
2025 年 10 月 19 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I would not recommend this hotel to anyone. I booked a room for my son and his friend to stay in. On the second day, the shower stopped working, and there was no one available to fix it. After his father in the United States contacted Expedia, the hotel offered them the option to use the shower in another room.
However, the next day when they tried to take a shower again, they discovered that the access code to that other room had been changed. When they asked for another place to shower, the response from a staff member was, “Why do you need to shower again?”
I believe that every guest should have a working bathroom in their own room and the basic right to take a shower without having to justify it to hotel staff. When we booked this hotel, there was no mention that the bathroom would be in another room or that showers would be limited.
In the end, my son wasn’t able to shower because they refused to provide access to another bathroom. This is completely unacceptable and unprofessional
ANTONIO
2025 年 6 月に 3 泊滞在
