Is City Gate Serviced Apartments pet-friendly?

No, only service animals are welcome at the property.

How much is parking at City Gate Serviced Apartments?

This property doesn't offer parking.

What time is check-in at City Gate Serviced Apartments?

Check-in start time: 3:30 PM; Check-in end time: 8 PM.

Where is City Gate Serviced Apartments located?

Located in Tower Hamlets, this apartment building is within 1 mi (2 km) of Brick Lane and Liverpool Street. Tower of London and Tower Bridge are also within 2 mi (3 km). Whitechapel Underground Station and Whitechapel Overground Station are within a 5-minute walk.

City Gate Serviced Apartments Reviews, Deals & Photos 2025

8/10 Good

Verified traveler

Jan 20, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern apartment

Fab apartment. Very spacious perfect location. Was kind of noisey outside but if you are in city centre that is what you would expect. The room it self was very clean, there was a funny smell in the kitchen but wasn't too bad when you was in the room for long. Bathroom water pressure could be slightly better too but overall great value for money.

4/10 Poor

Martin

Aug 20, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très décevant, ce n'est pas un vrai 4 étoiles !

Je ne comprends pas que cet appartement soit évalué à 4 étoiles et que Hôtel.com le recommande. À notre arrivée, la personne responsable n'était pas présente pour nous accueillir et ne répondait pas au téléphone ni au texto. Il faut payer comptant seulement. Une fois l'argent encaissé, plus possible de joindre une personne responsable. Aucun retour d'appel ou texto. L'endroit est très bruyant les murs sont en papier et il y a eu des party le vendredi et le samedi soir de 11h00 pm à 2h30 AM. Les ordures ont été ramassés seulement 2 fois en 10 jours, ce qui a attiré des rongeurs dans l'appartement. Nous avons été 2 jours sans papier de toilette et pour 5 personnes, nous avions une grande serviette et 2 serviettes à main... Les palmes des ventilateurs étaient gris tellement il y avait de la poussière. Je ne recommande pas cet endroit. C'est un attrape touriste.

Stayed 10 nights in Aug 2018

6/10 Okay

Verified traveler

Jul 31, 2018

Disliked: Staff & service, property conditions & facilities, room comfort

No bedbugs, no cockroaches, friendly people working there, excellent kitchenette - but broken window blinds, one sheet per bed, the worst reno I have seen in years and beside a hospital, with medi-vac helicopters several times a day (and night), and ambulances 24/7. It has its positives (price...), but is a no illusions place to sleep.

Stayed 8 nights in Jul 2018

10/10 Excellent

JAVIER

Jul 23, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I was a bit worried for the bad comments about the management of this place but I honestly have to say that our stay was very nice. The manager, Robert, was very friendly and helpful. The location is ok (for the price) and the conditions very good.

Stayed 2 nights in Jul 2018

8/10 Good

Verified traveler

Jul 15, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confortável e bem localizado

O local ao redor não é muito bonito, mas é seguro, perto do metrô, de um grande mercado e próximo do centro. Não tem elevador nem recepção, mas fomos muito bem recebidos pelo proprietário na porta do local comunicando com ele via Whatsapp.

Stayed 4 nights in Jun 2018

6/10 Okay

Earlybird

Jun 21, 2018

Liked: Staff & service

Disliked: Property conditions & facilities

the new manager is nice; but the property is noisy

Stayed 5 nights in Jun 2018

8/10 Good

Verified traveler

May 2, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Appartamento ottimo per visitare Londra

Vicino alla stazione di Whitechapel del metrò e alla fermata omonima del bus 25 Spazioso per 4 persone, famiglia con 2 bambini considerando che siamo a Londra Non ha l'ascensore e la vicinanza dell'ospedale si fa sentire di notte, visto che le finestre sono vecchie ma l'appartamento è ben fornito sia per la parte cucina che bagno. Non avuto risposte alle mail ma il personale si è dimostrato sempre disponibile al telefono anche per un check in fuori orario Ringrazio la struttura per averci consentito di lasciare i bagagli l'ultimo giorno.

Stayed 4 nights in Apr 2018

6/10 Okay

wendy, Dunedin, NZ

Apr 24, 2018

Disliked: Staff & service, room comfort

Room was not suitable for six people, looked nothing like the photos, not enough real beds for six people, three chairs that pulled out into very hard beds, only two chairs at the dining table, one of the chairs was barely holding together. Would be comfortable for three people but not six. Property did not reply to any of the questions I posted.

Stayed 4 nights in Apr 2018

2/10 Terrible

James

Mar 3, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not impressed unfortunately

Ok so to start... My room wasn't the w one as shown in the picture. I had no curtains so the sun was streaming in early. I complained but nothing was done. Next a mouse kept me awake most of the 2nd night culminating in it climbing over my pillow at 2am! Needless to sat I didn't get any sleep. Complained but not much was done. They said they'd sent out an exterminator but there were no traps set. The price was bizarre. I paid one price to hotels.com but the receipt the apartment gave me was much less! So I don't know what's going on. The location was handy

Stayed 3 nights in Feb 2018

4/10 Poor

Ruthann, Los Angeles, CA

Nov 22, 2017

Disliked: Property conditions & facilities, room comfort

Nice staff, not so great everything else.

I feel the minimum you should be able to accomplish if you're renting out rooms for people to stay in is to have a working toilet seat. After complaining it still couldn't be fixed or replaced. They need to just buy a new toilet so that they can get a seat that fits it. Every time I sat down the toilet seat slipped off to the side, really aggravating . Paperthin walls, tile floors that make noise no matter if you're barefoot or in stilettos. The place really needs an overhaul. It served it's purpose for six days but I would never do it again.

Stayed 6 nights in Nov 2017

10/10 Excellent

Stephanie, Denmark

Nov 3, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dejlig hotel tæt på metro og centrum

Det var en fornøjelse at bo ved City Gates apartments. Værelset var rent og pænt. Værten var helt fantastisk og rengøringsdamerne var så søde og grundige. Servicen var helt i top og der manglede ikke noget. Hotellet er 5 minuter fra metroen og det tager ingen tid at komme ind til centrum. Generelt set, en skøn oplevelse for vores lille familie på 5. Mange tak for et dejligt ophold, City Gates apartments.

Stayed 4 nights in Oct 2017

8/10 Good

Mel, Exeter

Oct 30, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice clean apartment close to tube links.

I went with a group of friends and it was an ideal setting for a group get together. The apartment was spotlessly clean and had all the amenities needed for our stay. I would definitely book to stay here again.

Stayed 2 nights in Oct 2017

10/10 Excellent

Susan

Oct 13, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place for a family

One must understand that this is not a hotel/motel. This is an apartment with housekeeping only once a week. Thus, Small things like a garbage bin in the bathroom maybe missing and there will be the odd cracked or old piece of wood, etc. However, for the price we would have loved to stay here for a whole week and any future stay in Paris we will stay here. There are 2 bedrooms and an upstairs walk in kitchen/dining room living area. There is a full bathroom and another’s half bathroom and an ensuite washer. The kitchen has all the utensils which really helped us with supper and breakfast. True, it’s a good 35-40 minutes drive from the Champ Ellysis or Eiffel Tower, but we saved hundreds for staying here rather than the hotels downtown ans saved even more buying groceries down the street rather than eating out. Parking is also in an underneath parking lot that is very spacious and halfback empty.

Stayed 1 night in Oct 2017

10/10 Excellent

Kaye, Portsmouth

Oct 1, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern Clean with ample amenities...

Easy check in and made very welcome... apartment was very clean and comfortable .. would definitely stay here again... so close to the centre of town and excellent for the price.

Stayed 1 night in Sep 2017

8/10 Good

Carlos, Spain

Sep 18, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

Very good experience. Clean and comfortable apartment close to public transport. One supermarket at 100 metres. The staff is the most attend that I never see. Thanks a lot for a very good experience!

Stayed 5 nights in Sep 2017

4/10 Poor

Verified traveler

Sep 9, 2017

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Kleines hellhöriges Apartment

Das Apartment (Nr. 10) ist absolut hellhörig, man konnte morgens um 3 Uhr die Gespräche aus dem Nachbar-Apartment (Nr. 11) verfolgen. Der Schrank im Schlafzimmer war so wackelig, dass wir uns nicht getraut haben, ihn zu benutzen. Am Esstisch waren alle Beine locker, bei einem Stuhl war eine Querstrebe gebrochen, ein anderer Stuhl war mit Winkeln notdürftig repariert und wackelte ebenfalls. Das Treppenhaus ist schmal und sehr steil, sehr ungünstig für den Transport des Gepäcks. Die Küche schien relativ neu, allerdings gab es lockere Bretter, schiefe schleifende Schubladen, Schutzfolien zum Teil nicht einmal entfernt. Das Apartment ist unserer Meinung nach viel zu klein für die angegebenen max. 5 Personen, die Fotos täuschen über die Größe ganz gewaltig. Die zum Doppelbett versprochenen drei großen Schlafsofas waren in Wirklichkeit ein Schlafsofa, ein ausklappbarer Sessel und ein Klappbett. Leider hat der Wohnraum kein Fenster zum Öffnen, Lüftung nur durch das Schlafzimmerfenster bei geöffneter Schlafzimmertür möglich. Dieses Apartment könnet wir definitiv nicht empfehlen!!

Stayed 4 nights in Sep 2017

6/10 Okay

Verified traveler

Sep 4, 2017

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel - but simple

Nice hotel - but simple as expected before, booking everything fine. Rooms are very small but functional - bed comfort was very good. Additional breakfast was offered for a fair price which a applied for.

Stayed 4 nights in Aug 2017

8/10 Good

Verified traveler

Aug 23, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff

Very nice staff!! Nice size room!! Was nice to have a kitchen

Stayed 2 nights in Aug 2017

4/10 Poor

Joe, N Ireland

Aug 1, 2017

Disliked: Property conditions & facilities, room comfort

Very small

Expedia promised 1 double, 4 singles and a sofa bed. We got one double, 1 single, 2 sofa beds and the manager arrived with an additional small fold-up bed, which he could not unfold as it would have to be put in front of the front door. As a place for 3 or 4 people, it would be just about acceptable, But they rated this as "sleeps 6/7 people". Who ever did that needs to get a new job, because they definitely cannot rate accommodation. Photos make it look big, it is definitely not. WiFi was terrible. My daughter kept moving all over the apartment to try and get a signal, which she would regularly loos, and have to try and re-connect. We were on the top floor, maybe that had something to do with it.

Stayed 6 nights in Jul 2017

8/10 Good

Isabelle, Toulouse

Jul 23, 2017

Liked: Cleanliness, staff & service, room comfort

Très bon rapport qualité prix, situation idéale

Nous avons passé 6 jours en famille (à 5). Nous avons passé un très bon séjour. L'appartement est très bien situé, à deux pas du métro, plusieurs lignes de bus passent à côté. Nous avons pu faire toutes nos visites avec très peu de temps de transport. Il y a un supermarché Sainsbury juste en face ainsi qu'un marché indien tous les jours. L'appartement est assez bien équipé, il manque 2-3 choses dans la cuisine mais cela reste tout à fait convenable. La literie est très bonne. 2-3 points à savoir : les escaliers sont très raides et pour notre part nous étions logés au 4ème étage. Il y a un hôpital à côté et il y a donc assez souvent des sirènes d'ambulance mais nous avons tous très bien dormi car c'est plus calme la nuit. Nos serviettes de toilette ont été changées plusieurs fois pendant le séjour. Nous avons pu déposer nos bagages avant l'heure prévue. A 5 c'était bien, l'appartement est prévu pour 6, cela me paraît par contre juste (pour manger notamment)

8/10 Good

Olivier

Jun 14, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall a good experience, The flat was spacious and in good condition.

Stayed 1 night in Jun 2017

10/10 Excellent

anne , jouy le moutier

Apr 8, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Accueil excellent

Proche du métro et d'un centre commercial l'appartement est idéalement situé. L'accueil est top. Les draps est serviettes sont changés en milieu de séjour. Vraiment ravie

6/10 Okay

bine, NRW

Mar 20, 2017

Liked: Staff & service

Disliked: Room comfort

günstige App in guter Citylage

Diese Apartmentanlage liegt direkt an der Busstation Whitechapel Road. An dieser Station hält z. B. auch der Stansted Express Bus. Ca. 15Min entfernt Brick Lane mit Spitalsfield Market. Sonntags dort Vintage Flohmärkte. Apartments sind unterschiedlich gross. Kein Fahrstuhl, bis in die oberste Etage 62 enge Stufen. Mit Gepäck nicht gerade optimal. Freundlicher Besitzer, der bei kleineren Reklamationen ( z. B. defekte Kaffeemaschine ) sofort weiterhilft

10/10 Excellent

Verified traveler

Mar 19, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice apartment away from the tourists

The city-gate apartments are clean, well-kept, and roomy (for London). The only drawback is that they are slightly out of the way. You take the Whitechapel tube stop in East London. We actually liked being out of the tourist crowd. I feel like we got to see more of the "real" London by staying there, hanging out in the local pubs, and taking advantage of the delicious Indian and Bangladeshi restaurants nearby. The staff was very kind and accommodating.

8/10 Good

Verified traveler

Dec 16, 2016

Liked: Cleanliness, staff & service, property conditions & facilities

Felt like a holiday appartment

Difficult to find but really lovely landlord. Needs the TV moving as it's in a really terrible place and the wifi is poor. But lovely bed - so I great nights sleep which for me is the most important thing!

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