Charlotte Street Hotel, Firmdale Hotels

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Luxury
4.5 star property
9.6

Exceptional

Luxury hideaway in central London

Creatively decorated rooms offer a silent retreat from the bustling restaurant and bar downstairs. The spa provides sanctuary after exploring Regent Street and Soho. Attentive staff deliver exceptional service, ensuring your London experience is perfectly curated.

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
  • Gym
The current price is ￥78,764
￥94,517 total
includes taxes & fees
Nov 23 - Nov 24

Room options

View all photos for Queen Room

A bedroom with a large bed, a headboard with a floral pattern, two bedside tables with lamps, a green armchair, and a window with patterned curtains.

Queen Room

  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Superior Room

A bedroom with a blue star-patterned wall, a bed with patterned pillows, a nightstand with a radio and a vase of flowers, and a window with curtains.

Superior Room

9.0 out of 10
Wonderful
(4 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Luxury Room

A bedroom with a large bed, a bench, a chair, a small table, and a bookshelf.

Luxury Room

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Deluxe Room

A bedroom with a large bed, a chair, a bench, and a nightstand.

Deluxe Room

10.0 out of 10
Exceptional
(8 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for 1 Bedroom Virginia Woolf Suite

A cozy living room with a sofa, armchairs, a coffee table, and a painting on the wall.

1 Bedroom Virginia Woolf Suite

  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Penthouse Suite

A bedroom with a bed, a desk, a chair, a window with curtains, and a mirror.

Penthouse Suite

  • 65 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Loft Suite

A bedroom with a large bed, a bookshelf, a nightstand, and a green upholstered bench.

Loft Suite

  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Loft Suite

A spacious living room with a high ceiling, a staircase, a large painting, and a cozy seating area.

Superior Loft Suite

  • 46 sq m
  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

View all photos for Luxury Junior Suite

A room with a red wall, a large tapestry, two armchairs, a sofa, and a window with floral curtains.

Luxury Junior Suite

  • 35 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Junior Suite

Room

Deluxe Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, Mobility Accessible

A bedroom with a large bed, a nightstand, a lamp, a sofa, and a window with curtains.

Junior Suite, Mobility Accessible

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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About the neighborhood

Located in London City Centre, a neighborhood in London, Charlotte Street Hotel, Firmdale Hotels is in the entertainment district and near a metro station. The British Museum and Marble Arch are notable landmarks, and travelers looking to shop may want to visit Oxford Street and Tottenham Court Road. Traveling with kids? Don't miss London Eye and Sky Garden. Visit our London travel guide
Map
W1T 1RJ, England, London, 15-17 Charlotte Street

What's nearby

  • A modern urban square with contemporary buildings, a glass structure, and pedestrians.
    Tottenham Court Road
    1 min walk - 0.2 km
  • A busy city square with historic buildings, a fountain, and various shops including a pharmacy and a cinema.
    Theatreland
    2 min walk - 0.2 km
  • A street sign for Oxford Circus Station with directional signs for Carnaby Street, Soho, and Tottenham Road.
    Oxford Street
    3 min walk - 0.3 km
  • Crabtree Fields
    1 min walk - 0.2 km
  • The Building Centre
    3 min walk - 0.3 km

Getting around

  • Goodge Street Underground Station
    4 min walk
  • Tottenham Court Road Station
    7 min walk
  • Heathrow Airport (LHR)
    60 min drive

Restaurants

  • The Queen Charlotte
    1 min walk
  • Italian Bear Chocolate
    1 min walk
  • Nordic Bar
    1 min walk
  • The Wheatsheaf
    1 min walk
  • Norma
    1 min walk

About this property

Charlotte Street Hotel, Firmdale Hotels

  • Luxury boutique hotel in the city center
  • A short walk from The British Museum and Russell Square, Charlotte Street Hotel, Firmdale Hotels provides a terrace, a library, and dry cleaning/laundry services. Treat yourself to a massage at the onsite spa. The on-site restaurant, Oscar, offers breakfast, brunch, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with a fireplace in the lobby and a bar.
  • Additional perks include:
    • Limo/town car service, full breakfast (surcharge), and valet parking (surcharge)
    • Babysitting (surcharge), concierge services, and meeting rooms
    • A porter/bellhop, a banquet hall, and an elevator
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 52 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like air conditioning and bathrobes.
  • Extra conveniences in all rooms include:
    • Hypo-allergenic bedding, Frette Italian sheets, and rollaway/extra beds (surcharge)
    • Bathrooms with designer toiletries and showers
    • Flat-screen TVs with cable channels
    • Free infant beds, daily housekeeping, and desks

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Frequently asked questions

Is Charlotte Street Hotel, Firmdale Hotels pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Charlotte Street Hotel, Firmdale Hotels?

As of Oct 23, 2026, prices found for a 1-night stay for 2 adults at Charlotte Street Hotel, Firmdale Hotels on Nov 23, 2026 start from ￥78,764, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Valet parking is available for GBP 70 per day.

What time is check-in at Charlotte Street Hotel, Firmdale Hotels?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Charlotte Street Hotel, Firmdale Hotels?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Charlotte Street Hotel, Firmdale Hotels located?

This family-friendly London hotel is located in the entertainment district, within a 5-minute walk of Tottenham Court Road and Oxford Street. The British Museum and Leicester Square are also within 15 minutes. Goodge Street Underground Station and Tottenham Court Road Underground Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Charlotte Street Hotel, Firmdale Hotels Reviews

9.6

Exceptional

10

Cleanliness

9.6

Location

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 190 out of 223 reviews
Rating 8 - Good. 25 out of 223 reviews
Rating 6 - Okay. 4 out of 223 reviews
Rating 4 - Poor. 3 out of 223 reviews
Rating 2 - Terrible. 1 out of 223 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful design.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and excellent staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most charming hotels I’ve ever stayed at. Every design element was perfect. Staff friendly and helpful. Good food, great service. Not cheap but worth every penny.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, comfortable rooms and public spaces.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Outstanding and cosy Hotel in very central location
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful room and staff and entire experience
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in great location
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Attentive service, comfortable room
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room- spotless, spacious. Hotel lobby also beautiful-comfortable and inviting.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in London! Great location - quiet and charming, but close to everything. The staff anticipates your every need.
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
Great spot - good restaurant and comfortable spacious room. Quiet too.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

London’s best!

One of our favorite hotels in the world. Luxurious without being fussy. The rooms are so comfortable and the service is incredible.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely, beautifully decorated place where the attentive staff enhances the experience.
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great little luxury hotel with lots of character and individually beautifully decorated rooms. It's super comfortable and welcoming with helpful, knowledgeable staff. There are lots of excellent restaurants in the area. Great stay even if too brief.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

London Sophistication

Excellent Hotel. Amazing Service. One of the best hotels I have ever stayed at.
Stayed 5 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming

Excellent hotel on a charming street. Great location, friendly staff and lovely decor. Extremely well maintained and a pleasure. Will certainly be back!
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful, immaculate hotel and the staff was polite, engaging and helpful. I can’t wait to return. I’m an American and visited London for the first time with my daughter.
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first trip staying at the hotel. I would absolutely stay again. The area is fantastic. Great restaurant and shops, away from the traffic and tourists in soho. The staff was incredible. They had everything were incredibly helpful and friendly. And THE BED! So comfortable.
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly friendly and helpful. They make you feel important and ask about your day. The food is delicious . The rooms are creatively and beautifully decorated. It is a treat and complete pleasure to stay there.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever I’m in London, this is where I stay. Excellent hotel. Bustling restaurant and hotel lobby but once in your room it’s silent. Amazing acoustics in terms of noise. Super cozy and great breakfast. Highly recommend!
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Charlotte Street is a home away from home, as a Firmdale property the style and amenities are top notch and the staff is excellent. 10 out of 10 as always.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, fabulous location and lovely staff. We really enjoyed our stay!
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice property, exceptional staff.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, staff, restaurant and location.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel for our family of 5! Would definitely stay here again!
Stayed 3 nights in Jul 2023