This flat is in an excellent location in the city. We were pleased how accessible the Tube is from it. It's also in a lovely neighborhood with a wide variety of restaurants, diners, and pubs, easy walking distance from Kensington Gardens and Hyde Park. Initially, it was difficult to find the keys to the space, but we got a quick response from the owner and were able to locate them.The small elevator did work to the flat, making accessibility into the building easier to the 4th floor. The flat itself is small, but comfortable and very clean The taller shower head didn't work and the shorter one couldn't be removed from the holder, but we made it work. The flat has a very large bathtub, something not seen in most AirBnBs. The small air conditioner did the trick on the hot days, and the windows were able to be opened to allow the cool breezes in during the evenings. The flat gets very bright in the morning with the rising sun, but it does make for an easier wake-up. Some soap was provided, which was lovely, and there were also a few staples available in the kitchen cabinet, but we didn't need to use any of them. Overall, our stay was very pleasant and we would stay here again.