2/10 Terrible
William
May 13, 2024
Disliked: Staff & service, property conditions & facilities
Inept and insensitive Manager who didn’t care myself, partner and son had barely slept due to a window not shutting on a high street full of bars and cars revving engines.
After reporting to the manager that the outer window didn’t fully close (a feature of the original windows in the listed building) and the inner double glaze window used to reduce noise wouldn’t lock we were told nothing could be done but a refund would be discussed in the morning.
I wedged cushions between the two windows to minimise the noise but the noise still boomed through while well after 2am.
Tired and frustrated the next morning we were informed of a £15 discount and when we weren’t “happy enough” according to Lucky the manager, he encouraged us to leave a negative review.
How Lucky go a job in hospitality will remain a mystery to anyone who has the misfortune of staying in a hotel he manages.
Avoid this hotel if you think a “family room” should have the ability for the family to be able to sleep.
William
Stayed 1 night in May 2024
