4/10 Poor
Lise
Traveled with family
Oct 31, 2022
Disliked: Cleanliness, amenities, property conditions & facilities
The location is great.
The building looks nice from the outside, but that is about it.
The flat was not. Mould on all the walls, broken kitchen splashback, all the chairs and table has wobbly legs (we were scared to sit on them), all kitchen appliances were really the cheapest and old, no light in the corridor, the sofa bed is simply horrible to sleep on, and so on... Everything in the flat was falling apart.
On the top of that, we arrived late (by 1 am) and there were no bed sheets. We had to ask the reception and wait 45 minutes to get them (given by a not so happy person who had be awaken for the task).
Then you have 24 hours to dully fill a form and do a full inventory of every single items, then sign the document. The thing is there is nothing that would dare to take away as everything is cheap or broken.
I have taken photo of everything, including the inventory form, just in case.
We talked to a person from the letting agency, who came and see the flat by herself. She could only confirm what we had written was all true but only mentioned “the location”.
The location may be great, the flat is definitely a 5 star as advertised, not even a single star one. And instead of mentioning the location, as an excuse, we would have appreciated to be offered to move to another flat. Really disappointing.
Lise
Stayed 9 nights in Oct 2022