4/10 (不満)
宿泊されたお客様
家族旅行
2025 年 4 月 22 日
気になった点 : 清潔度、スタッフとサービス
A poor and no-cost effective experience
We just stayed at Marcelo Beach Club these easter´s weekend. Our room was not ready at ckecking time. During our second day the room was cleaned close to 6 PM despite we departed around 2 PM to Lome for sightseeing. All the days on early mornings the restarant and the beach area were very dirty with a lot of trash (including food waste from the previous nights, the buffet was a very poor quality and with very limitted options (not cost-effective for the money they charge for brekfast), the food taste in general is not good (we tried chicke, pizza, shrimps and fish of their menu options, all of them untasty), the service at restaurant and at the beach beds is not good as they delayed all the days more than 1.5 hours to deliver food orders and sometimes 45 minutes just for simple drinks. The staff is always kind and with good temper and also the natural sea pools they have are an asset to consider, but unfortunately that is not enough to get at least an acceptable experience. This hotel needs to improve a lot, specially to retun the clients the value for the money they pay (rates do not corrsspond to the obtained services).
宿泊されたお客様
2025 年 4 月に 3 泊滞在