ロマ・ラ・ペゲラ ツアーとアクティビティ

Clean rooms, excellent service from personnel, convinience location

Buena ubicación e infraestructura y mal servicio. Desde no asear la habitación el primer día, no funcionar la caja de seguridad y no repararla por licencia del personal de mantenimiento, dejarme sin jabón lavamanos en el baño, y no funcionar el intercomunicador.. personal poco resolutivo carente de respuesta

I stayed there last September and this hotel charged deposit by mistake. I sent email to hotel a few time about refund the deposit, but never replied at all. I stayed this hotel again last week so that I brought the proof of deposit, which was deducted from my credit card. Reception of this hotel said they will check the situation. Then I returned to the reception to hear the result, and receptionist said it will refund soon. However deposit was never refund at all. Seems like this hotel never consider customer's voice seriously and doesn't care.