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Reviews of Submarine Garden Beach Resort

2.5 out of 5
Submarine Garden Beach Resort
Lobo, Lobo, Batangas

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 11 reviews" "
Rating 8 - Good. 1 out of 11 reviews" "
Rating 6 - Okay. 3 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 2 out of 11 reviews" "

6.4/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival nobody will help us they sending everybody home due to a typhoon no receptionist place was so dirty looks like a ghost town no security I feel so unsafe end up look for another place to stay it was terrible experience especially I’ve been trying to connect with customer support at Expedia no help me to I for uncontrollable situations they should give consideration to reimbursed the it was a terrible experience already on our end I think Expedia should check or update the resort they offer before posting so that no one will experience the way we experience it was terrible
Stayed 1 night in Dec 2019
Response from SGBR on Dec 6, 2019
We apologized for what has transpired. Upon checking with our resort personnel, most of our staff are cleaning the area due to the recent typhoon. One resort staff came to help you with your booking, while she managed to call our Manila office, and we did our best to help you with your queries. Our place is one of the cleanest and well- maintained resort in Lobo. We wished you could have stayed and have experienced our hospitality and service. We have looked into this matter and has written to Expedia.

10/10 Excellent

Verified traveler

Stayed 5 nights in Oct 2019
Response from SGBR on Dec 2, 2019
Thank you for your valuable rating. WE are glad you have enjoyed your stay at Submarine Garden Beach Resort. Hope you could visit us again! Have a great day ahead!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2019
Response from SGBR on Jul 26, 2019
Thank you for your feedback! We are glad you had a wonderful stay at our resort. We hope to see you again soon!

10/10 Excellent

Arturo, Antipolo City

Traveled with family and small children, Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed the relaxed atmosphere of the beach resort. The place is so peaceful and quiet as well. It is indeed a perfect weekend getaway.
Stayed 1 night in Jul 2019
Response from SGBR on Jul 15, 2019
We are glad you and your family had a special time at our resort! It was a pleasure having you, Sir Arturo. Till next visit po! Have a great week ahead! From Management and Staff of Submarine Garden Beach Resort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2019
Response from SGBR on Jul 15, 2019
Thank you for your positive feedback! We hope you could visit our resort again!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I recommend that since this place is exclusive and only the place you can eat in the area I would prefer there's more choices of food and the prices for activities like karaoke, billiards and kayak make it more a little cheaper. Overall stay there is really pleasing the resort is clean and fresh, the only problem is the food, amenities and hard to go if you don't have a private car.
Stayed 1 night in Feb 2019
Response from SGBR on Feb 20, 2019
Thank you for booking with us! We appreciate your feedback and recommendation. For guest who commute, we have a pick up point at the Lobo Town for easy access to the resort. We are also on WAZE and GPS. Have a great day and do come visit us again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to vacation
Great place for a quiet vacation with the family. The resort and beach were very clean. The staff was very friendly and accommodating. There are plenty of activities for the family such as snorkeling, kayaking, boat ride and more. Definitely try snorkeling to see the wonderful corals. Overall a great experience and will definitely come back.
Response from SGBR on May 2, 2018
We are glad you and your family had a great and special time at our resort. Your valuable reviews and feedback is highly appreciated. Hope we could serve you again !

6/10 Okay

Jose, Antipolo City

Liked: Staff & service, property conditions & facilities
It was a good stay relaxing, It's green natural.
Breakfast is good 150 per head. Lunch and dinner is expensive. I suggest 150 all the meal. And put into the menu short orders. In room it's better you put TV for Senior Citezen / PWD. The resort amenities good. They have kayak,snorkeling gear. They charge 300 per hour, you can talk to the management if you want half hour use only they charge you half. And they honor PWD/SENIOR CITEZEN for discount. The management is very considerate.
Stayed 2 nights in Mar 2018
Response from SGBR on Apr 4, 2018
Thank you very much for your valuable comment. We hope to see you again and your family.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good experience. Nothing else to report!!!!!!
Stayed 1 night in Mar 2018
Response from SGBR on Apr 4, 2018
Thank you for coming to our resort. We hope you had an enjoyable and memorable stay. See you again soon!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced hotel with very poor facilities
This is over priced. The room was dirty specially CR and not well maintaned. They didnt even provide basic toiletries that is a standard in a hotel more so for a “Suit” There isnt much privacy as there are workers hanging around/in front of our room Pool was dirty Beach area is dirty— they dont even clean up the garbage in the beach front The area is promising provided it is properly managed. This hotel doesn’t know how to run a hotel Food is not good and overpriced too.
Stayed 1 night in Feb 2018
Response from SGBR on Feb 27, 2018
We apologize for the discomfort brought the construction which is ongoing for the improvement of the resort. We will consider your review and will take note of your observation for our evaluation with the resort staff and management.

6/10 Okay

Bjarne

Liked: Staff & service
Disliked: Cleanliness
Manglet mye praktiske ting som ekstra toalettpapir, ekstra håndklær, toalettartikler og strykejern. Dette fikk vi beskjed om å spørre etter når det var tomt. Etter litt prating frem og tilbake fikk vi dette på plass og vi fikk en riktig god service. Men wifi var det ikke og det var veldig dårlig dekning slik at det var nesten ikke mulig å bruke mobiltlf...... En fordel kan man kanskje si, meeen allikevel burde de installere wifi når det er så dårlig dekning på hotellet.
Stayed 1 night in Apr 2019
Response from SGBR on Jul 15, 2019
Thank you for your feedback. We are glad you had a special time at our resort! We apologize, Lobo Town is raw and no WIFI available yet at the moment. Nevertheless, we have submitted our application for an internet once the tower is up! For now, families enjoy special bonding time and nature trip as they come to our resort. Till next visit!