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"Clean room friendly staff"

"We had two seperate stays. The first was on the fifth floor in a room that was not updated and rather dismal. There was a metal window or door banging on the second night that work is up, went unresolved and meant we need to get key to another room to get sleep. Second stay was a single night on third floor in updated room at back of hotel. Nice. No banging. Location is great near train station. History and lobby are interesting. Staff were good and professional "

"Didn’t get the superior room as i originally paid for. Staff rude and unaccommodating. Informed hotel manger."

"Staff are helpful and friendly "

"Very central with lots of entertainment options. The room was very quiet at night despite being close to all the pubs and street noise."

"Great hotel close to Lime Street. Beautiful room with lots of nice little touches. "

"Airport"

"Room wasn’t ready even at 4.30 for 3.00pm check in, staff weren’t overly helpful. Noticed i’d been overcharged on day 1 and still not resolved."