4/10 Poor
Adam
Traveled with partner
May 12, 2024
Liked: Cleanliness, amenities, property conditions & facilities
The hotel building itself is excellent. The rooms are modern and spacious, the facilities are overall very good, and it’s in a great location. But for the money, the staff are woefully inept and undertrained, and this spoilt the whole experience for us. The first day was ruined by the multiple ways in which they messed up the car rental, resulting in two expensive taxi rides, only one of which they offered to pay for. Multiple times I had to point out the Turkish bath timer had turned off. The restaurant staff knew nothing about the menus (neither the food nor the wine), which resulted in confusion and mistakes every time we ate. We were only there for four days, but by the end we were looking for any excuse to get out of the hotel to avoid any more debacles. Thoroughly disappointed with the whole experience. Fixing the issues above would turn it into a real gym, but as it was, we feel ripped off considering how much we spent.
Adam
Stayed 5 nights in May 2024