2/10 (非常に不満)
宿泊されたお客様
グループ旅行
2025 年 8 月 26 日
気になった点 : 客室の快適度
Overcharging everything
It’s not the first time I’m staying with Wynwood, and none of them give me a good experience.
Last time they couldn’t fix the facilities on time, didn’t allow to use any public area, and literally just said NO to every single request I had, and the room was extremely noisy.
And this time, their bad service just went to another level, criticizing us for leaving the house in a poor condition while we just had a dinner leaving the plates and leftover and didn’t even touched the bedrooms. If the cleaning fee we paid is for nothing and we still have to clean everything up, please give the money back I’ll do the cleaning myself!
And, further more, knowing that the house rule is prohibited to smoke inside, my friends only smoked outside, but they brought the cigarette butts inside so that the cleaning crew could clean it up, but they want to overcharge us for the penalty even though I have explained it already.
I travel around latam and live in different BNB or hotels all the time, and had never left any bad comments on any property, this is the first time because I just cannot stand it anymore and I hope no one else needs to suffer it again!
宿泊されたお客様
2025 年 8 月に 1 泊滞在