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"Friendly staff. Central location"

"Great location, within walking distance of the train station and major attractions. The staff were very pleasant and helpful. The room was spotless but could have used some refurbishing."

"We are from Scotland and stayed here a week from 8th November. Excellent hotel. Lovely facilities and fantastic quality. Lovely room ( although we would have preferred to be in the main building than the tower), extremely comfortable bed and all facilities first class. The hotel is excellently positioned for exploring Lucca and reaching the train station to wider explore Tuscany.Staff were all exceptional - breakfast ladies deserve a special mention, they were all lovely and very efficient -as do all the reception staff who likewise were very helpful and always willing and available to assist. We were very impressed. A special mention to Greta on reception. Not only was she first class in dealing with any requirements we had- such as booking a private transfer to the airport- but she was always smiling and cheery and nothing was ever a problem. Compliments to everyone. We hope to be back and will highly recommend this hotel to anyone visiting Lucca. Well done and thank you Brian and Joyce "

"Breakfast was great. Staff was very helpful. This hotel is close to everything."

"Værelset var rent"

"Staff were great; Spa was a great plus "

"staff very helpful with the information, early breakfast , everything. room very clean and spacious. "

"Good customer service. Nice room, clean. I highly recommend it. "

"Really friendly staff, room was clean and had everything we needed"