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Reviews of Ellis Island Hotel

2.5 out of 5
Ellis Island Hotel
4250 Koval Lane, Las Vegas, NV

Reviews

8.0

Very Good

Rating 10 - Excellent. 1249 out of 3001 reviews" "
Rating 8 - Good. 986 out of 3001 reviews" "
Rating 6 - Okay. 402 out of 3001 reviews" "
Rating 4 - Poor. 179 out of 3001 reviews" "
Rating 2 - Terrible. 185 out of 3001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Worth the money
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 28, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Milan, Maribor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
/
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 28, 2024
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Todd

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Real old and it only had one elevator for the entire hotel. When your room is at the far end and your on the top floor.
Stayed 3 nights in May 2024

8/10 Good

Renee

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Cy M.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 28, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 28, 2024
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Jameice

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 28, 2024
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

Rafael

Stayed 3 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 28, 2024
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Lee

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 28, 2024
Thank you for staying with us. We will be addressing your concerns.

8/10 Good

Ricky

Liked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 28, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was GREAT ! The restaurants were awesome & great prices . I had no problems getting anything when I needed it . They were doing some construction in the casino / restaurant parking lot at the time but it didn’t affect me any . I wasn’t driving. Theirs a 7-11 right next door & a huge souvenir shop next to that. Las Vegas Blvd was about a 20 minute walk . I will definitely stay there again if I ever go back to Vegas Stayed May 5,2024 -May 11, 2024
Stayed 6 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 24, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a major upgrade since staying there on my last visit. Rooms looked new and the suite completely different our room was amazing but tv didn’t work and bed was to firm but everything else was superb
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 24, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best chicken and ribs in town!
Stayed 3 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 24, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Shantae

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The AC wasn't working too well and one of their vending machines was super far from our room and wasn't working either. Other than that, the stay was enjoyable.
Stayed 3 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 22, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 22, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Kurtis

Traveled with group
Liked: Cleanliness
A very solid hotel, with about a 15 minute walk to the strip. Room was clean, hotel was quiet, got good sleep. This won't have the luxury of the bigger hotels, with elaborate water parks, etc, but it did the job for our purposes. Staff were friendly, but the checkin was quite slow but no real complaints. I would visit again.
Stayed 3 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 22, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Nrupen, Scarborough

Liked: Staff & service, amenities
Front staff is very nice and polite. Very safe place to stay with security available all the time. Apart from floor and carpets everything else was very clean. They need to replace the carpets and flooring asap as it is very dirty.
Stayed 3 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 22, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Lupy

Traveled with group
Liked: Amenities, property conditions & facilities
Room service is need it
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 19, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Jose, Toronto

Business traveler
Liked: Cleanliness, staff & service
It is good property, but it could use a little updating
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 19, 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

PETER

Liked: Cleanliness
Disliked: Staff & service
The property was clean and tidy, however, staff were not overly helpful or friendly. Good value for money but dont expect good service.
Stayed 4 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 19, 2024
Thank you for staying with us. We will be addressing your concerns.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
We were on the 3rd floor. Once inside the building, getting up to the third-floor was not a problem at all, but the hallways are all quite long, so depending upon where you are when you step foot on your floor, it can end up being a pretty hefty walk to your room. Unfortunately, we always seemed to enter the third floor at a place that wasn't at all close to our room. We'd have to walk down an extremely long hallway, turn the corner and walk down another extremely long hallway. Seemed that we were continually unable to pick the correct entrance that would take us closest to the location of our room. The one time I did indeed find the best door to go in, my key card didn't work to open that door and I ended up having to walk around to the other side of the building anyway. For some people this wouldn't be a major problem. Due to personal health issues, for me, it was. With all that said, let me add that everything else about my stay here was great. Friendly staff, clean rooms, clean hotel, restaurant options very close, and whatever else I'm forgetting to mention. My only complaint is that a heck of a lot of walking was required in just 24-48 hours.
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 19, 2024
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 19, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Arlan

Liked: Staff & service
The place are accessible to anything in near las vegas boulevard. But the pool are so small.
Stayed 6 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 15, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Taric

Liked: Amenities
nice property great staff convenience to strip and monorail 🚝 would go thete again
Stayed 3 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 14, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Michel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 2nd time I have stayed at this property, the near parking is very convenient taking the hassle out of parking and entering the hotel or casino.
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 14, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk was very nice and accommodating. I’m very pleased with every visit here at Ellis. Thank you!
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 13, 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

Nyal

Traveled with partner
Liked: Cleanliness, amenities
Under construction.
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 13, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place if you want affordability close to the strip! The rooms are well maintained and clean. The walls are thin - so unfortunately we could hear the person in the next room when they got sick in the middle of the night. Which wouldn't have been the case if we got the adjoining rooms we requested but they couldn't accommodate that when we arrived. We were also slapped with an extra unexplained fee at the front desk which was x2 because we had 2 rooms. The desk clerk said Expedia never collects this mystery charge so that was a little disappointing. It wasn't a huge amount $40-$50 each rm, just be aware if you are traveling on a budget. Otherwise - we would stay here again if we return to Vegas it was a safe quick walk to the strip with gas, restaurants and sights close - all within about 2-4 blocks.
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 12, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff was super nice and friendly!
Stayed 3 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 12, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jewel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The joint is jumping!!!! Great stay...
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 12, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Trevor

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
It was close to strip
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 13, 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

William J, Spirit Lake

Traveled with family
Liked: Staff & service
Great food!
Stayed 3 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 12, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Jitesh

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff guy DAVID at the check-in was so rude and arrogant for no reason! Instead of explaining things nicely “You don’t have the physical card, you won’t be allowed to check-in, no same card, you won’t be allowed to check-in, then blah blah blah, you won’t be allowed to check-in”. I had all the things, it looked like he didn’t want us to check-in at all, had me worried all the time during interaction with him. I paid in advance, I’m the customer, please be polite to your customers!!!!
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 12, 2024
Thank you for staying with us. We will be addressing your concerns.

2/10 Terrible

Mahesh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth the money, overpriced
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 11, 2024
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe with Security around the property. The steak and eggs was delicious and reasonably priced. Loved it!
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 11, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Ravikiran

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Friendly people at the place
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 11, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Daniel

Business traveler
Liked: Staff & service
The outside areas, hallway, elevator floors where dirty. At least the room and bathroom was clean.
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 11, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jamshid

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 11, 2024
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Christopher

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff were not friendly. The fact that housekeeping is not done regularly, and toiletries not replenished on daily basis is not ideal.
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 11, 2024
Thank you for staying with us. We will be addressing your concerns.

8/10 Good

Hemanth Kumar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the price , location
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

stacey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 3 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved staying at Ellis Island. It felt very homey and quiet which we like. The staff was very friendly. I would recommend this hotel to anyone.
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 22, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

Misael

Traveled with partner
limited dining options
Stayed 3 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us! We appreciate your feedback!

2/10 Terrible

Jeanine

Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 28, 2024
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

Mark, Mesquite

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Shannon

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Richard

Liked: Cleanliness, staff & service
I was very surprised by how clean the room was. The bedding.was clean and fresh. The front lobby is very outdated. But the staff were friendly
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Veronika

Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us! We appreciate your feedback!